I made it work, the correct URL's are now filled in the href. And on the FR site the second language switcher has been removed. I also changed the memory limit to '1024M' instead of '1024MB'
Thanks for resolving this issue!
However, we have quite a few problems that appeared out of nowhere. For example when you use the search function (implemented using Ivory search) on EN, FR and DE, then the navigation and footer are missing on those search pages. Secondly but this is in the admin panel. If i want to change the navigation of EN, FR or DE then i cannot find it anywhere. I am using the editor in WordPress. But it is not only the navigation, all the templates of that particular language are gone. i always get to see the default one's of NL. I am not sure where those templates are, because they are still loading in, but i cannot edit them anymore. That is why i used jQuery to add the language switcher on DE.
As I mentioned in the previous ticket, this issue will require a little more of investigation. You mention "templates" but I don't see any page builder such as Elementor or Divi in your debug info.
Could you please tell me how do you create those templates? Maybe some options from your theme?
Could you please provide me with a temporary admin access (wp-admin) – preferably to a test site where the issue has been replicated – so I can further investigate this point. I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.
IMPORTANT: Before we proceed, please backup your site and database.
Please let me know where I can find those templates in your dashboard.
Thanks for the access and explanation. So, to translate those templates it's pretty similar to translating Elementor's template. You need to go to "WPML > Translation Management" and select "Template" as a post type for template such as "Search", "404", "product page" etc...
Or select "Template part" for things like "Header", "Footer" ...
I translated "Search" and "Footer-4" and I can see them here: hidden link
You have several "Header" so I didn't know exactly which one to chose. Also, after that I got an error 502 for a moment. But I think you can go from here and translate properly your production site now.
I translated some templates on the development site, i translated footer-4, search, and the navigation. But still if i go to "appearance -> editor" i only see the NL templates when i am on the EN language. I also don't see those translated templates on the front-end. Here some screenshots of the FR search page. hidden link
- To clarify, that seems normal that you can only edit the templates in your original language. That theme is not multilingual. To translate them afterwards, you can use "WPML > Translation Management" as I mentioned before.
- I see in "Plugins" that your site cannot communicate with WPML, and that you have old versions of our plugins. Please update to the latest versions and register a new SiteKey for that development site.
- Then make sure to translate all your template parts: Footer and Header are not translated.
I registered the dev site in WPML. I then translated the Header and Footer template parts. But still if i look on the frontend on EN, FR or DE on the search page, i still don't see the header or footer? hidden link
Thank you. Unfortunately I spent quite some time on your site and I couldn't find why the template parts (header/footer) are not showing in other languages for that particular template (search).
At this stage I would like to escalate your ticket to the 2nd tier support team to get their feedback. I have created this clean sandbox setup on our servers here: hidden link (one click login)
- I would need you to set up WPML + the WPML add-ons as you have them on your site (they are already installed) and to also install your theme and try to recreate the issue.
Please don't install any other plugins that are not necessary to reproduce the issue.
- If the issue is reproduced on that clean setup, then I can forward this to our 2nd tier support team.
So i have to recreate the issue? But what if i can't recreate the issue?
Is it also possible that the 2nd tier support can have a look at the development site?
Another solution would be a duplicator package to replicate your site on our servers.
For this, you need to temporarily install a plugin called “Duplicator” on your site. This will allow you to create a copy of your site and your content.
I have activated a private field for you where you can share those files (package + installer).
- You can exclude /wp-uploads from the copy to reduce the size
- Once the package is ready, if the files are too large to upload them to the private field, you can share a link to Google Drive, Dropbox, WeTransfer or any other similar service.
Quick question. Can we delete some of your headers to try something else? Right now we have 6 headers in the database. Can we make those changes on your DEV site? DO you need to make a backup first?
Thank you. We will continue with our tests and get back to you soon.
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