[Resolved] Split: Something went wrong after completing ATE translation
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing errors when saving translations for some pages, such as 'About us', and receives a message indicating that something went wrong.
Solution: If you're encountering similar issues, we recommend checking the ATE error log located in WPML > Support > Advanced Translation Editor → Error log section. It's possible that the ATE server is having trouble transferring the translated XLIFF to your site. If you're using a firewall, ensure to whitelist the following domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
Then, go to WPML > Support > Installer Support and click the "Check Now" button to confirm that everything is functioning correctly.
Next, perform the following steps:
Navigate to WPML > Support > Troubleshooting.
Click on the buttons to synchronize posts taxonomies for 'Pages', clear the cache in WPML, remove ghost entries from the translation tables, synchronize local job ids with ATE jobs, synchronize translators and translation managers with ATE, assign translation status to duplicated content, set language information, and fix post-type assignment for translations.
Make a small update to the default page and try to update the translation again using the ATE.
If the problem persists, please take a full-screen screenshot of the ATE Error log, ensuring all columns are visible, and share it with us for further assistance.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue remains unresolved, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for personalized assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
I also encounter errors while saving translation for some pages, f.e. About us.
We're sorry, but something went wrong.
If you are the application owner check the logs for more information.
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}
I understand that you've encountered an error from ATE after completing the translation. The log you've shared is basically for Translation services. The ATE error log is always listed on the WPML > Support > Advanced Translation Editor → Error log section.
Occasionally, the problem may arise if the ATE server encounters difficulties in transferring the translated XLIFF to your site. If you're using a Firewall, please make sure the following domains are whitelisted.
Next, navigate to WPML > Support > Installer Support and click the "Check Now" button. A green icon should be displayed if everything is in order.
Once done, please try the following and check if that helps in solving the issue.
- Please go to WPML > Support > Troubleshooting
- Click on the following buttons:
-- Synchronize posts taxonomies(After selecting "Pages")
-- Clear the cache in WPML
-- Remove ghost entries from the translation tables
-- Synchronize local job ids with ATE jobs
-- Synchronize translators and translation managers with ATE
-- Assign translation status to duplicated content
-- Set language information
-- Fix post-type assignment for translations
- Once done, make a small update to the default page and then try to update the translation again using the ATE.
If the issue persists even after that, please navigate to ATE Error log(WPML > Support > Advanced Translation Editor → Error log) and take a full-screen screenshot of that page. Ensure that all the columns are visible there. Please share that screenshot in the next response so that I can check and assist you further in this matter.
Let me know the update. I will be happy to help if you need further assistance in this matter.
