[Resolved] Split: Translator Error while trying to translate

Hello Uwe,
I hope you're doing well.

I have checked the screenshot and understood that the translation job couldn't be assigned to the translator. When I checked the Translator list in WPML, I noticed that the Admin profile has been added as a translator. If the Admin is the only translator on the site, it is not required to add the Admin as a translator. The Admin should be able to translate from/to any language on the site.

Would you please remove the Admin profile from the Translator list and check again? Please go to "WPML > Translation Management > Translator" and remove the Admin profile from the Translator list by clicking on the Cross icon.

Please let me know if that helps in solving the issue or if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit

Hello Uwe,
Thank you for the update.

I visited your site and tried to add a translation for the 'Geschenkgutschein DE' product from the Product page, but I encountered a fatal error.

To diagnose the underlying cause of the fatal error, I activated WordPress Debug mode on the site. It revealed that the "Product Subtitle For WooCommerce" plugin, the "WooCommerce Google Product Feed" plugin, and a misconfigured hook in the functions.php file were primarily responsible for the error.

The translation editor began functioning correctly after deactivating both plugins and commenting out a hook in the theme's functions.php file (Screenshot: hidden link). The Editor loaded successfully by clicking the "Gear icon"(Screenshot: hidden link) in the Language meta section without triggering any fatal errors.

Please check now and I hope you'll not encounter any issues.

For your information, the plugins mentioned earlier are not included in our list of compatible plugins, which suggests the problem might be due to compatibility issues. It would be advisable to contact the author or support team of the implicated plugins and provide them with the error log (which you can find in the debug.log file within the wp-contents folder). They can assist you better in this matter. Additionally, you could suggest that they participate in WPML's global program to ensure their plugin is compatible with WPML.

For more details about the program, check this link: https://wpml.org/documentation/support/go-global-program

Let me know if there is anything else you need help with. I will be happy to help.

Best regards,
Prosenjit

Hi Uwe,
Thank you for sharing the video.

I've checked and upon canceling some in-progress jobs and resaving the permalink structure, I have successfully been able to open the Translation editor from the "Translations queue". Please check this video for a better understanding: hidden link

Here's what I've done:

- Cancel some In-progress jobs from WPML > Translation Managements > Jobs section.
- After that, resave the permalink structure by going to Settings > Permalink
- Once done, I selected the product again and sent it for translation. When I tried to take and translate from the "WPML > Translations", the translation editor loaded properly.

Let me know if there is anything else you need help with. I will be happy to assist.

Best regards,
Prosenjit