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Hello,
You are using menu items that are coming from the XStore Theme and I suspect a compatibility issue between the theme and WPML.
Would it be possible for you to install the latest version of the XStore Theme and its plugins on a test site that we will provide so that we can run further tests, escalate the issue internally, and work on a solution?
In case you can not cooperate on this matter:
Take note, that the issue seems to be that those menu items are not looking for the permalink in the correct language and this can happen if for example those menu items are not coded to WordPress Standards.
We can intervene in such cases by implementing WPML Hooks into the theme and/or its plugins, but generally, such integration will require the cooperation of the author to be solved.
Further, take note that the author sells this theme as WPML compatible, which means that the author might be well aware of how to make the theme multilingual for usage with WPML.