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[Closed] The translation is not displaying correctly.

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This topic contains 2 replies, has 0 voices.

Last updated by Osama Mersal 2 months, 3 weeks ago.

Assisted by: Osama Mersal.

Author Posts
January 13, 2025 at 7:44 am #16586817

francescP-2

Background of the issue:
I am trying to translate a post, but the translation is not created correctly. When I try to view the translated post, WP responds with a 'not found'. The issue can be seen on this page: hidden link

Symptoms:
The translation is not displaying correctly. Instead of the translated post, I get a 'not found' error. The translation is created based on the original, in Spanish.

Questions:
Why is the translated post not displaying correctly?
How can I fix the 'not found' error when viewing the translated post?
January 13, 2025 at 10:40 am #16587695

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please make sure that the translated post is published, not a draft. you can check it using the following steps:

1- Go to posts-> All Posts
2- Switch the language using the top admin bar
3- Make sure that the translated post status is Published

Best regards,
Osama
January 13, 2025 at 10:59 am #16587843

francescP-2

Hi Osama,

The post is published (see attached image).

Thanks,
Francesc.

post.jpg
January 13, 2025 at 11:14 am #16587938

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Francesc,

Thanks for your reply. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
January 14, 2025 at 3:37 pm #16593753

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details and the steps. I changed the slug to "hidden link">trends-to-celebrate-new-year", which fixed the issue.

I'm unsure why the old slug caused the issue, but changing it fixed it.

Best regards,
Osama

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