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This topic contains 10 replies, has 2 voices.

Last updated by Andrey 1 year, 8 months ago.

Assisted by: Andrey.

Author Posts
October 19, 2023 at 2:52 pm #14616695

nielsC-4

I am trying to: Update/create page template translations, but after saving the translation the status wheel keeps spinning. ANy idea what is wrong?

Scherm_afbeelding 2023-10-19 om 16.46.36.png
October 19, 2023 at 9:45 pm #14619355

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Could you please update your WPML plugin to the latest version 4.6.7 and add-ons to benefit from the latest bug fixes and improvements? This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

Please remember to backup your database first before you proceed. You can use a plugin for this if you like (example: http://wordpress.org/plugins/duplicator/)

If there is still an issue, please deactivate all plugins except WPML and check the results afterward.

October 20, 2023 at 9:01 am #14621997

nielsC-4

Hi Andrey,

I tried both, but unfortunately still facing the same problem (see screenshot). Any other suggestions?

Best,
Niels

Scherm­afbeelding 2023-10-20 om 11.01.35.png
October 23, 2023 at 10:08 am #14636353

nielsC-4

Hi Andrey,

Any update on this?

Best,
Niels

October 23, 2023 at 10:31 am #14636727

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the update, Niels.

Does this happen to Page Templates only?

I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

October 24, 2023 at 6:51 am #14642571

nielsC-4

Hi Andrey,

Did you find any issue?

Best,
Niels

October 24, 2023 at 8:44 am #14644121

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the update, Niels.

Unfortunately, the access login or password is incorrect. Could you please check this? I set the next reply as private.

October 24, 2023 at 3:06 pm #14649213

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

It works now. I will take a look and let you know.

October 24, 2023 at 3:14 pm #14649253

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I have good news! I was able to figure out what was causing the problem. Upon checking the error logs in WPML → Support → Error Logs, I found a fatal error message saying:

"Cannot use object of type WP_Error as array /wp-content/plugins/code-snippets/php/snippet-ops.php(581) : eval()'d code:3". 

This error prevented the completion of translation jobs, causing the status to remain stuck in a spinning icon. To fix this, I temporarily deactivated the Code Snippets plugin, which allowed me to complete the translation without any issues.

October 26, 2023 at 7:01 am #14666793

nielsC-4

Thanks Andrey! It indeed worked now.

October 26, 2023 at 11:09 am #14669599

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Great! Have a nice day!