Translation of WooCommerce products not working

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: ATE

This topic contains 2 replies, has 0 voices.

Last updated by Andreas W. 6 days, 9 hours ago.

Assisted by: Andreas W..

Author	Posts
January 28, 2025 at 12:41 pm #16641615
christosS-8	Background of the issue: I am trying to translate all my WooCommerce products to Greek language on my site hidden link, so that we can switch between both English & Greek. Symptoms: WPML’s Advanced Translation Editor is not working. WPML cannot connect to the translation editor. If this is the first time you’re seeing this message, please wait a minute and reload the page. If the problem persists, contact WPML support for help and mention that your website ID is 65316439-6166-5761-b232-363631353762. Questions: Can you help with translating WooCommerce products using WPML? Why is WPML’s Advanced Translation Editor not working?
January 29, 2025 at 6:41 pm #16648296
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Could you please go to WPML > Support > Installer Support (at the bottom of the page) and then click "Check now". Please send me a screenshot of the results (entire page). Best regards Andreas
February 1, 2025 at 8:59 am #16657922
christosS-8	Here is the screenshot of the location you've asked !
February 1, 2025 at 2:18 pm #16658448
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you! According to the screenshot the site is registered correctly but it seems to have issues with connecting to the Advanced Translation Editor. The provided ATE ID and Site URL can not be found on our ATE system. I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further. The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up the site and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and site credentials will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields. The private reply form looks like this: hidden link The next time you reply, click on "I still need assistance". Video: hidden link Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form. Best regards Andreas
February 1, 2025 at 7:56 pm #16658995
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	The current memory usage is higher than the memory limits for PHP and WordPress. Further, the PHP MEMORY LIMIT is set to only 256M which is currently not enough to run the site. Please contact your hosting company and ask them to set the PHP MEMORY LIMIT to 384M or 512M if possible. After that, open the wp-config.php file on your server and adjust the following line: define ('WP_MEMORY_LIMIT', '384M'); define ('WP_MAX_MEMORY_LIMIT', '384M'); See screenshot from the WPML > Support page.
February 2, 2025 at 5:20 pm #16660411
christosS-8	I have updated all the server credentials you've asked, please see in the screenshot !
February 4, 2025 at 3:05 pm #16667535
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I currently see the following error on WPML > Support > ATE Error Log: Active record record invalid: Validation failed: Email can't be blank All admins and translators need to have a valid email and a full name in their user account so that the Advanced Translation Editor can operate. Please have a look into this and let me know if further assistance will be needed.