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Supporter timezone: Asia/Jerusalem (GMT+03:00)

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This topic contains 7 replies, has 0 voices.

Last updated by Itamar 4 days, 15 hours ago.

Assisted by: Itamar.

Author Posts
June 25, 2025 at 1:42 pm

lindas-13

Background of the issue:
I am trying to display Norwegian translations on the frontend of our website. Our Norwegian translator, Elise, has completed the translations for certain pages, such as Cyprus and Croatia, in WPML's Translation Editor. The translations are marked as completed. The issue can be seen on this page: hidden link

Additional Issue – Missing Pages in Translation Queue (Norwegian):

Our Norwegian translator, Elise, has also reported that several pages and articles are not appearing in her "Translation Queue" on the backend. As a result, she’s manually navigating the website and accessing pages from the frontend to locate and edit content that hasn’t been translated or needs review (due to previous translation work).

What we’d like to know:
Is there a way to force these pages/articles to appear in the Translation Queue, or to refresh the queue so that everything needing translation is visible and manageable from one place?

Symptoms:
Despite the translations being marked as completed in WPML's Translation Editor, the pages still display in English on the frontend. This issue persists even after refreshing the page and clearing the browser cache.

Questions:
What might be causing the frontend to not reflect the translated version?
What steps can we take to fix this issue?

June 25, 2025 at 2:30 pm
June 25, 2025 at 2:50 pm #17170047

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

I'll get back to you once I have a reply from our second-tier supporters.

I appreciate your patience.
Itamar.

June 26, 2025 at 11:42 am #17173206

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Our second-tier supporter instructed me to take a copy of your site and esclate this issue for further investigation. Please allow me to take a copy of your site. For this, I must install a plugin like Duplicator or All In One Migration. Please let me know if you agree.

Regards,
Itamar.

June 30, 2025 at 7:47 am #17181495

lindas-13

Hi Itamar,

Yes, of course — you can go ahead and take a copy of the site. Feel free to install Duplicator or All In One Migration as needed.

Let me know if you need anything else from my side.

Best regards,
Linda

June 30, 2025 at 2:22 pm #17184999

lindas-13

Previously, we were primarily facing issues with Norwegian translations, but we have identified a new and distinct issue affecting translations specifically in the Dutch language. Despite having completed and saved translations for Dutch content, the WPML editor is not recognizing them as done, and they are not displaying correctly on the front end.

We have already invested a considerable amount of time in these translations, and this discrepancy in the WPML editor is highly disruptive to our workflow.

Could you please investigate this matter urgently?

Schermafbeelding 2025-06-30 134007.png
Schermafbeelding 2025-06-30 132044.png
June 30, 2025 at 8:39 pm #17186032

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

I took a package of your site with the All In One Migration plugin. After that, I removed the plugin. The issue has been escalated to our second-tier supporters. We will keep you updated on any news regarding this issue.

Could you please tell us where to find the issue with the Dutch translation that you last mentioned?

Regards,
Itamar.

July 1, 2025 at 8:04 am #17187059

lindas-13

hidden link

I was translating the about us page, but I noticed I already made these translations. On the website they exist, but WMPL says I haven't done them.

This is what translator noticed and asked us ( Cas )

Thank you,
Linda

July 2, 2025 at 5:19 pm #17194397

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Thanks, Linda.

I've passed on your reply to our second-tier supporters.

I'll update you here once I have their reply.

Regards,
Itamar.