Background of the issue:
I am trying to prevent my website from automatically switching languages. I have added the 'do not auto translate' line to the WP config file, but the issue persists.
Symptoms:
The website's homepage is incorrectly switching from English to French despite settings to prevent auto-translation.
Questions:
Why is the homepage still switching languages despite the configuration?
Can someone from the team log in to our account to investigate the issue?
Thanks for contacting us. Could you share your Website URL here so that I can check?
Also, I've enabled a private message for submitting the debug information for this support ticket. Please follow these initial debugging steps: https://wpml.org/faq/provide-debug-information-faster-support/
In short:
- Go to "WPML > Support > Debug Information" (link)
- Copy the Debug Information from there.
- Find the private field I activated and paste that information.
Please can we book a call to share screens and go through this because we've opened like 5 tickets now and this issue still persists. All the settings seem to be correct, there is no reason why our pages should automatically be changing language, and we were told this was a "known issue" that was "fixed" in the latest version, except it certainly isn't fixed.
Thanks for your reply. Unfortunately, we don’t offer screen sharing for support. However, you’re welcome to use our live chat so we can troubleshoot the issue together. Could you start a new chat and let us know what’s not working on your website?
We still have issues with our pages; the same pages keep changing languages, and we don't know what to do anymore. We tried everything you suggested, we added the code you suggested, and nothing helps.
Can we please give you access to our backend so you can have a look? This can't continue.
Thanks for your reply. Yes, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Hi I just gave access to our back end, but forgot to ask if it's possible to work on it in the hours of 15-18:00, as I know that some of your work might affect the website.
Thanks for your reply. I've checked your WPML configuration and all seems fine. Also, I visited your homepage hidden link and I'm not being redirected. Could you check using the incognito browser mode on your end?
So in the image attached that I just took from an incognito window, you can see that we are in the original page which is suppose to be in English and is now in FR.
If we can't find a solution we will need to change plugins as this is now looking bad into our branding, google search and to our clients.
Thanks for your reply. I've tested this in incognito mode with the cache disabled, but I'm still not being redirected to the French language as shown in this screen recording: hidden link .
Could you please test this on a different PC or mobile device and let me know if you experience the same issue?
In the meantime, please make a full backup of your site and try deactivating the following plugins, as they might be interfering with the redirection:
Performant Translations
Redirection
LiteSpeed Cache
Let me know if the redirection works correctly after deactivating them.
I am sorry we might have not express ourselves correctly.
Its not that the pages redirects you to the FR site, is that after some hours or a day the English home page and the clients page change to French even if they are in the English version.
It's like there is a bug that after a certain amount of time it just mixes the languages, because as well it not all the home page that changes. Some sections are still in english and other ones in French. It's like a glitch.
I will try to record a video the next time it happens and share it/ let you know.
I will try disactivate the plugins, but it has nothing to do with redirects its just changes the language alone at some point through the day or after a couple of days.
Please share a screen recording of the issue when it happens. In the meantime, try deactivating any plugins that do not break the layout of the Website. This will help us identify which one is causing the issue. Make sure to create a full backup before making any changes if you haven’t already.
