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[Resolved] When i upload WPML with Traveler Theme website cracked - 404 Error.

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This topic contains 10 replies, has 4 voices.

Last updated by Andrey 5 months, 1 week ago.

Assisted by: Andrey.

Author Posts
August 17, 2024 at 7:10 pm #16080443

mohabM-4

Background of the issue:
When I upload WPML with the Traveler Theme, my website shows a 404 Error. I have tried disabling all plugins and changing the theme, but the problem persists. I also changed the server to check if the issue was related to the PHP version. Link to a page where the issue can be seen: hidden link

We have detected a problem with some tables in the database. Please contact WPML support to get this fixed.

Table 'zbrrxgmy_WPEOU.h8J_icl_strings' doesn't exist
Array
(
[language] => en
[context] => WP Endpoints
[gettext_context] =>
[domain_name_context_md5] => 3a448b300c73de9c6696651892b08d2f
[name] => wc-api
[value] => wc-api
[status] => 0
[translation_priority] => optional
[allow_empty_value] =>
)

Symptoms:
My site gets a 404 error when I upload WPML.

Questions:
Why does my site show a 404 error when I upload WPML with the Traveler Theme?
What steps can I take to resolve the 404 error?
August 17, 2024 at 7:26 pm #16080450

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Before this ticket gets assigned to my colleagues, I will try to help.

Please follow the steps mentioned by my colleagues in these existing tickets below:

- https://wpml.org/forums/topic/missing-table/

- https://wpml.org/forums/topic/icl-string-doesnt-exist-in-database/

That might help you fix this.

Please let us know how things go.

Mihai Apetrei
August 22, 2024 at 7:49 am #16093117

mohabM-4

Hello, thank you for your respince.

i have updated WPML to the latest version and now i have 2 problems.

1. when i click on confuige I got this message" Sorry, you are not allowed to access this page."

2. some css of the site mainly CSS of the theme" Traveler" has been broken.

please assign someone who can join me on the site and fix the problem, i have done my best to fix the problem myself, but i really can't.

thanks in advance.

453763356_3847471412196325_7888377651457205138_n.png
August 22, 2024 at 10:33 am #16094231

Marsel Nikolli

Hi,

Thank you for contacting WPML Support, I will gladly help you.

Can you please share WPML support debug information from your site?

* To provide the debug information:

- Login to your site and go to WPML -> Support, click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire text box content and copy it.
- Go back to this support ticket, find the debug information box, and paste it.

More information on this link.

---

Also, would it be possible to check if the issue happens in a minimal setup, meaning:
- switch to a default WP theme
- keep active only WPML Plugins and must-have plugins
- and disable all other plugins

After, check if the issue is still happening.

Note: Please make sure you have a full backup (files & database) before trying anything on your website.

Looking forward to your reply,
Marsel
August 27, 2024 at 3:39 am #16107162

mohabM-4

by the way i used this code to get access to "support" it wasn't show up before i used this code in function php.

function wpmlsupp_1706_reset_wpml_capabilities() {
if ( function_exists( 'icl_enable_capabilities' ) ) {
icl_enable_capabilities();
}
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );
August 27, 2024 at 1:22 pm #16110170

Marsel Nikolli

Hi,

Thank you for the update.

Could you please check hidden link" rel="noopener" target="_blank">this link on how to setup WPML with the theme and let us know if the issue persists?

If the issue persists I would need temporary access to your website to investigate this issue.

Please fully back up your site (files and database) and confirm it in your next reply.

I would need to access your site's WP-admin.
Your next reply is set to private so you can provide the username and password details.

Thanks,
Marsel
August 29, 2024 at 8:13 am #16118320

Marsel Nikolli

Hi,

Thank you for the access, I was able to check your website.

According to your debug info, the WP memory limit needs to be increased, WordPress uses 40Mb as default and the minimum requirements for WPML are 128 MB. Kindly check this page for more information.

You can increase it by adding the following code in your wp-config.php file right before the line: /* That's all, stop editing! Happy publishing. */ 

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

* Note: Please make sure you have a full backup of your website before making any updates/changes to your website.

* Please clear the website's cache after increasing the memory limit.

Regards,
Marsel
September 3, 2024 at 10:50 pm #16138060

mohabM-4

i have added

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

and no thing changed.
September 4, 2024 at 1:59 pm #16141060

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Hey there, this is Andrey. I'll be here to assist you further. I hope you're good with that.

Are you still seeing the message "We have detected a problem with some tables in the database. Please get in touch with WPML support to get this fixed?" Has it been resolved?

If the initial issue is fixed, please open a new ticket for each new question detailing the issue. This will make it easier for other users with similar problems to find solutions when searching the forum and not be confused with several questions in one ticket.
September 10, 2024 at 3:00 pm #16162426

mohabM-4

when i activate WPML, website css broken.
some css of the site mainly CSS of the theme" Traveler" has been broken.
September 10, 2024 at 6:50 pm #16163196

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Since the original issue reported is not occurring, may I kindly ask you please to open a new ticket for your new question? Please add as many details as you can. This will also help other users with similar problems find solutions when searching the forum.
September 13, 2024 at 5:06 am #16173874

mohabM-4

confirm