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WordPress 6.7 has introduced a new issue that impact translations, please update WooCommerce and WPML to the latest versions before you report issues. More about this here - https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/
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Supporter timezone: Europe/Kyiv (GMT+02:00)

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This topic contains 4 replies, has 2 voices.

Last updated by Andrey 5 hours, 55 minutes ago.

Assisted by: Andrey.

Author Posts
November 21, 2024 at 5:46 pm #16430471

heidiS-6

Background of the issue:
I am trying to edit a translation on the home page. The issue can be seen at this link: hidden link

Symptoms:
An error message saying, "WPML tried to translate this page three times and failed. To get it fixed, contact WPML support"

Questions:
Why did WPML fail to translate the page three times?
How can I fix the error and successfully edit the translation?

November 21, 2024 at 9:52 pm #16431178

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

While one of my teammates takes care of your ticket, I will provide you with the first debugging steps.

1. Go to WPML → Support and click on the Troubleshooting link.

2. On the WPML Troubleshooting page, click the button labeled Force-enable WPML’s Advanced Translation Editor.

November 21, 2024 at 9:59 pm #16431182

heidiS-6

Hello!

I don't seem to have that option available to me? I've attached an image of what I do see.

Thanks!

washingtonnational.com_wp-admin_admin.php_page=sitepress-multilingual-cms%2Fmenu%2Ftroubleshooting.php.png
November 21, 2024 at 10:26 pm #16431263

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Could you please show us the error logs from WPML → Support → Advanced Translation Editor?

November 22, 2024 at 4:51 pm #16434782

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you. I have attached the screenshot where you can find it.

Have you recently moved your website or restored it from a backup?

Do you see any migration banners when navigating to WPML → Translation Management?

Support-‹-wpmlsite-—-WordPress.png