Hello,
My site has 5 languages, main is Hungarian. I want every product to be visible, regardless of translated or not.
In the hungarian and english catalog page, the product permalinks are ok, they lead to the products page: hidden link AND hidden link
However, on the other 3 languages, the permalinks point to a 404 page.
E.g. the slovak catalog page (hidden link) leads to hidden link{category_slug/product_slug}
The correct permalink would be almost the same, only the product base slug must be replaced to the translated slug: hidden link{category_slug/product_slug}
Permalink translations are set for every language.
So I guess the main problem is tha this product base slug does not get translated (it remained the hungarian slug: "termek") - however it is strange that it works in english (and the on hungarian), but not on the other languages.
Hello Mateus,
Thank you for investigating my issue.
The catalog pages are ok, but if you click on any product on the catalog page, you will get the 404 error.
For example, the first product: hidden link
If I replace the product slug base to its slovak equivalent (termek->produkt), it loads ok: hidden link
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello,
Thanks for your help with trying to fix the 404 error.
I tried to make a copy of your site for testing with Cloudways migrator, but the database is pretty big (15GB), and that's causing some problems. I also used the Duplicator plugin to create a package of the site, but it didn't work because of the database size.
We need to check things out in another setup, turn off some plugins and themes to see what's wrong, and maybe even get our advanced support team to take a look. But for all that, we need a smaller version of your site.
Can you send us a zip file/package of your site that we can use for testing? This will help us figure out what's going on and fix it faster.
I enabled the private in case you need to share something confidential.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello Sándor,
Thank you so much for providing us with the site's package.
Unfortunately the import process failed to me.
I was going to ask for help to my 2nd tier colleagues to see if they can both import the site and find a fix for the 404 not found error when I noticed that I can no longer login to the site, I get a message by Imunify(server protection suite) saying the password got locked for security reasons and needs to be updated.
Can you please update the password you shared and send us the new one? I'm re-enabling the private fields once more.
It is strange, I have never encountered such error with immunify. I reseted the error, now you can login again with the previously provided credentials.
Thank you again,
Sándor
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hey there,
I checked this out but so far I couldn't find a fix for it.
I asked my colleagues to have a look at this issue in order to see if there's anything I'm missing.
I'll come back here as soon as one of my colleagues reply back to me (which it shouldn't take long).
I suspect the issue might be with the products loop, in the meantime, it'd be useful if you could please tell me where I can go to customize the shop/products archive page. I couldn't locate it, I tried looking for templates inside the theme but I wasn't able to find it there.
Thank you for keeping this thread active. We are on the edge of starting the buiness in other countries so it is quite important that the translations work.
The catalog page can be set up by theme customization: hidden link
This theme still uses pre-gutenberg assembly, so there are no other place to cusomize catalog page.
However, I guess you found something since your last message, because the product urls on the catalog page are now working, and not throwing 404 pages. It is not perfect, because the product url base is still hungarian on other languages, but as long as it points to the actual product page, we can publish the page on other languages.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
Thank you for your patience while we investigated this.
Our 2nd tier team checked it and the issue was mainly with the fact that the slug original language was English, and English is not a language of the site.
