Wrong reviews flags

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 4 replies, has 1 voice.

Last updated by bartoszH-3 22 hours, 29 minutes ago.

Assisted by: Itamar.

Author	Posts
April 6, 2025 at 11:52 am #16901211
bartoszH-3	Background of the issue: I am trying to fix the country flags next to reviews on my site hidden link. I am following the documentation at https://wpml.org/documentation/related-projects/woocommerce-multilingual/translating-and-displaying-product-reviews/. Symptoms: Wrong country flags are displayed next to reviews. Even though reviews are in Polish, the German flags show up when visiting German version of page. Questions: How can I correct the country flags displayed next to reviews?
April 6, 2025 at 8:06 pm #16901940
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Thank you for contacting WPML support. While you wait for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps or see if I can help with the issue quickly. If you use WooCommerce’s Reviews blocks, you might be experiencing the following known issue. https://wpml.org/errata/woocommerce-multilingual-translated-reviews-not-displayed-in-woocommerce-review-blocks/ Please check if this problem is indeed this and apply the suggested workaround. Regards, Itamar.
April 7, 2025 at 2:40 pm #16904983
bartoszH-3	Hi, unforunately this workaround doesn't solve the problem. The thing is that I haven't translated the reviews yet, and just want to shem them in original language, but also with the flag that corresponds to this language. In my case, the reviews are displayed in Polish (their original language), but the flags are German.
April 9, 2025 at 11:45 am #16913027
bartoszH-3	Hi, is there any update on this ticket?
April 9, 2025 at 6:11 pm #16915546
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'll continue to help you with this issue. I'll check this behavior on my test site and will get back to you. I appreciate your patience. Itamar.
April 10, 2025 at 9:58 am #16917672
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I cannot replicate this problem on a fresh WordPress installation with WooCommerce and WPML. Here is what I tried. 1. I configured the site to have Polish as the default language and German and English as the second languages. (The same as on your site). 2. I translated one product from Polish into German. 3. I gave a review of the Polish product. 4. In WooCommerce -> WooCommerce Multilingual & Multicurrency -> Settings, I selected 'y default, show reviews in all languages'. 5. I checked the German product, and I can see the Polish review next to the Polish flag. Please see the attached screenshot. You can see my test product here. Polish: hidden link German: hidden link You can also access my test site by using this link. hidden link Do you see any settings that I might have missed? Can you replicate this problem on the test site? If not, we must check why this problem happens on your site. Do you have a staging site where we can check and test things without the risk of breaking your live site? If so, please give us access to the staging site and allow us, if needed, to change settings, switch the theme, and deactivate plugins. If you need further help, please share the access details to your staging site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
April 10, 2025 at 6:45 pm #16920317
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. I checked one of the products. hidden link I can see that it is designed with the WPBakery page builder. But I don't see the template for the product section, which includes all the product details, including the reviews. Please tell me where I can edit this template. I need to examine how you built it. Thanks, Itamar.
April 11, 2025 at 4:45 pm #16923854
bartoszH-3	I'm not sure what you mean. The review section is provided by the Woodmart Theme, and the Reviews themselves can be found under Products -> Reviews in the admin menu (see the screenshot attached). So the review section is not build using the WPBakery in the product editor. Here are the docs from the theme provider: hidden link
April 13, 2025 at 8:08 am #16926095
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for your reply, Itamar will be available tomorrow, but meanwhile I wonder if you could test if the problem happens on a minimal installation without Woodmart in the mix? - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Woocommerce , WPML, and WPML addons - Check if you can still recreate the issue. - If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem. Thanks.
April 13, 2025 at 8:50 am #16926171
bartoszH-3	Hi, I switched to the default Storefront theme and the flags were displayed correctly. Other than that I didn't switch off any plugin.
April 14, 2025 at 4:38 pm #16930574
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Thanks for trying, Christopher, my colleague's suggestion. It might be a specific problem with the Woodmart theme. Please use the sandbox site I already created to investigate this problem further. We need to replicate this issue on a fresh WordPress installation. Then, I'll be able to escalate it to our compatibility team. For this, I created a test website with a clean WordPress install. You can access it through this link: hidden link With this link, you'll be directly logged in. Could you please install the Woodmart theme (I don't have it with me) and see if the issue is replicable on a clean sandbox site? Important! Do not import your site to the test site. We must replicate the problem on a fresh, clean WordPress installation. Thanks, Itamar.
April 15, 2025 at 9:33 am #16932800
bartoszH-3	I installed the Woodmart theme on your test website and now the issue can be visible there. However, the ticket with email translation is more important to me to go live with the translated version of the website, so please give it more priority than this one.