This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 7 replies, has 2 voices.
Last updated by steveD-17 1 year, 7 months ago.
Assisted by: Kor.
Author | Posts |
---|---|
July 16, 2023 at 12:09 pm #14044405 | |
steveD-17 |
Tell us what you are trying to do? hidden link |
July 17, 2023 at 11:29 am #14048825 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for contacting WPML support. I've checked your Website and I could see your homepage being translated into a few languages and it seems fine. If you're referring to the Advanced Translation Editor showing empty translations, please share temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. |
July 17, 2023 at 11:45 am #14048913 | |
steveD-17 |
You don't understand, i pay 2 time to translate the same content (only home page of my website) i pay 1 time for all languages to almost 30$ so 60$ total my home page is translated for many month already you can check way back machine |
July 18, 2023 at 7:51 am #14055453 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. Yes, I understand what you're trying to say. I need to confirm this issue and could you please share temporary access (WP-Admin and FTP) to your Website so that I could check? Your following answer will be private, which means only you and I have access to i |
July 21, 2023 at 10:25 am #14078427 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your patience. May I ask, when you're sending your translations to Automatic Translations, did you select "Overwrite Existing Translations" as shown in the attached screenshot? |
July 22, 2023 at 8:47 am #14082909 | |
steveD-17 |
Yes it's possible i just want to update i don't want to make 2 time translate. |
July 24, 2023 at 10:44 am #14088471 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for your response. We have chosen to credit your account with 50k credits as a one-time refund. Kindly take note to avoid selecting the "Overwrite Existing Translations" option when utilizing the "Automatic Translation" feature in the future. |
July 24, 2023 at 11:04 am #14088563 | |
steveD-17 |
Ok thank you it's noted i will never use Overwrite Existing Translations anymore |