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This topic contains 7 replies, has 2 voices.

Last updated by steveD-17 1 year, 7 months ago.

Assisted by: Kor.

Author Posts
July 16, 2023 at 12:09 pm #14044405

steveD-17

Tell us what you are trying to do?
i just remove comments on my home page and i wanted to update all others languages because after update home page i still see comments on all others languages but the system make me pay again for translate everything (all the pages was already translated) and i see Pay-as-you-go account details i have to pay that's not good please help me i don't want to pay again for nothing because my website home page is already translated.

hidden link

July 17, 2023 at 11:29 am #14048825

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I've checked your Website and I could see your homepage being translated into a few languages and it seems fine. If you're referring to the Advanced Translation Editor showing empty translations, please share temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

July 17, 2023 at 11:45 am #14048913

steveD-17

You don't understand, i pay 2 time to translate the same content (only home page of my website) i pay 1 time for all languages to almost 30$ so 60$ total

my home page is translated for many month already you can check way back machine

July 18, 2023 at 7:51 am #14055453

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Yes, I understand what you're trying to say. I need to confirm this issue and could you please share temporary access (WP-Admin and FTP) to your Website so that I could check?

Your following answer will be private, which means only you and I have access to i

July 21, 2023 at 10:25 am #14078427

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

May I ask, when you're sending your translations to Automatic Translations, did you select "Overwrite Existing Translations" as shown in the attached screenshot?

Screenshot_202.png
July 22, 2023 at 8:47 am #14082909

steveD-17

Yes it's possible i just want to update i don't want to make 2 time translate.

July 24, 2023 at 10:44 am #14088471

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response. We have chosen to credit your account with 50k credits as a one-time refund.

Kindly take note to avoid selecting the "Overwrite Existing Translations" option when utilizing the "Automatic Translation" feature in the future.

July 24, 2023 at 11:04 am #14088563

steveD-17

Ok thank you it's noted i will never use Overwrite Existing Translations anymore