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This topic contains 17 replies, has 2 voices.

Last updated by Waqar Ali 1 year, 5 months ago.

Assisted by: Waqar Ali.

Author Posts
June 14, 2023 at 2:00 pm #13825967

caroleH-3

I hope you are well.

I'm writing to you because I've duplicated a website that I'd like to adapt using Elementor.

The site was created in two languages.

I'm having a problem saving some pages.
After opening the page with Elementor, I can save the changes once, but if I make changes again I get the message "Access denied" and my page is no longer recognized as Elementor.

Currently, I only have the Hello theme, Elementor Pro and WPML enabled.

And I've just noticed that this happens when I edit a page that must surely have been created in the 2nd language.

When I create a site, I first create it in a single language, then translate it with WPML. Now it looks like some pages were created in the 1st language (saves work every time) and others were first created in the 2nd language and then when I modify the page in the 1st language, they only save once.

I don't know if this is the case, because in the console I'm getting this error (image attached).

Does this problem sound familiar?
I'm asking to you because I don't have any problems when WPML is deactivated.

Thank you very much for your help.
Have a nice day!
Carole

Capture d’écran 2023-06-14 à 15.47.34.png
June 15, 2023 at 1:01 pm #13832297

Waqar Ali

Hi Carole,

Thank you for contacting us and I'd be happy to assist.

The ideal workflow is to create a page/post first in the primary language and then translate it into secondary languages.

We have received a similar report in another ticket, where the same error was showing:
https://wpml.org/forums/topic/couldnt-edit-the-elementor-template-twice-shows-access-denied/

In your case too, you can save the primary language pages first using the Elementor and then save any changes to their respective secondary language pages.

I hope this helps and please let me know if you need further assistance.

regards,
Waqar

June 19, 2023 at 6:35 am #13846991

caroleH-3

Hello,
Thank you very much for your reply.

I tested the solution I had already read about on your forum.
Unfortunately it didn't work for me.

I have to completely delete the page in the 2nd language for it to work. So I put it in the trash and empty the trash...
It's annoying for a site I recover because I no longer have the translated content, I have to copy it first into a Word file for example.

I don't know if this is the right solution, but in the meantime, I've got to get on with the site.

Thanks for your help.
Have a nice day!
Carole

June 19, 2023 at 12:02 pm #13851119

caroleH-3

Sorry, it's me again.

I was able to create all my pages in language 1. But now that I want to use WPML to make language 2, it doesn't seem to display all the fields.

I only have the first section displayed in the translation.

I've checked the memory, I'm at 600MB, I've had the template translated (Hello Elementor), but I don't know what else to do.

Could you help me?

This is the first time I've taken over a site and I have to go through all the translations again, so I don't even know if WPML is properly configured...

Thank you very much for your help

June 20, 2023 at 3:53 am #13855231

Waqar Ali

Thanks for writing back and it is strange that the solution didn't work.

To troubleshoot this, I'll need to see exactly how WPML is configured on the website.

Can you please share temporary admin login details, along with the exact steps to see the missing sections which are not available for translation?

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

June 23, 2023 at 11:17 pm #13887695

Waqar Ali

Thank you for sharing the access details.

Just wanted to let you know that I'm still working on this and will share the findings, as soon as I can.

Thank you for your patience.

June 27, 2023 at 6:16 am #13899335

caroleH-3

Thank you for your time.

I look forward to hearing from you.
Have a nice day

July 3, 2023 at 1:00 pm #13932973

caroleH-3

Hello,
I hope you are well.

Have you found a lead or something for this problem?

Thank you very much.
Have a nice day

July 3, 2023 at 8:57 pm #13936313

Waqar Ali

Sorry to keep you waiting, but I had to take a few days off.

I'm back now and will be able to share a detailed update by the end of the day today.

July 10, 2023 at 5:35 am #13973929

Waqar Ali

Thank you for waiting while I investigated these missing fields.

Since your website is using the 'AnyWhere Elementor Pro', it needs some extra setup steps, to make sure this plugin's templates and custom fields are properly translateable using WPML.

On your website, the steps mentioned in their official documentation are missing and once you've completed those, the missing fields will be translateable as well:
hidden link

Please let me know how it goes and if you have any follow-up questions.

And again thank you very much for your patience.

July 10, 2023 at 7:39 am #13974847

caroleH-3

Thank you for your reply.

Unfortunately I don't think that's the problem.
I don't have Anywhere Elementor on my pages.
And even if I deactivate it, I don't have any more fields to translate.

Sorry.
Do you have any other leads?

Have a nice day!

July 10, 2023 at 8:27 am #13975485

Waqar Ali

Ok, do I have your permission to download a clone/snapshot of your website?

This will help us in testing this on a different server.

July 10, 2023 at 8:30 am #13975503

caroleH-3

Yes for sur, thank you so much for your time.

July 10, 2023 at 2:22 pm #14007001

Waqar Ali

Thank you for the permission and I've downloaded the website's clone.

I'll be running some tests on this clone and will share the findings, as soon as I can.

July 17, 2023 at 3:45 pm #14051367

caroleH-3

Hello,
How are you?

Have you figured out what the problem is?
Or a clue?

If not, I'm going to redo the site from scratch as my client is due to open it on Thursday.

Thanks in advance
Have a nice day