Background of the issue:
I am trying to use the WooCommerce filter plugin from Barn2 on my translated website. The main language is Dutch, and I am trying to use the filter in alternative languages like French or English. I suspect there might be a setting issue with WPML.
Symptoms:
The filter plugin does not show a product after making a selection in the translated languages, even though the categories or attributes are correctly chosen.
Questions:
Probably I might have not set something right with WPML? Any idea how I can fix this?
Are you using the WooCommerce Product Filters plugin by Burn2 Media? hidden link https://wpml.org/plugin/woocommerce-product-filters/
Or maybe it is another plugin by the same author? https://wpml.org/developer/barn2-media-2/
As you can see, many of their plugins are officially compatible with WPML and WooCommerce Multilingual & Multicurrency.
Please make sure to follow the guide on how to work with any of those plugins and with WPML.
Please answer my questions, and if you need further help, please share your site's Debug information. You can read about it here.
I believed it was clearly communicated that the issue lies with the WooCommerce product filter from Barn2.
I have completed all necessary translations within the WPML multilingual settings for attributes, categories, and more.
In my primary language, Dutch, the filter works perfectly and displays all options.
You can see this at the following link: [Harbor of Men Shop](hidden link).
However, when switching to the translated language, French, the filter does not show any available options for filtering.
You can check this here: [Harbor of Men Boutique in French](hidden link).
Additionally, I am unable to locate a way to translate the filter labels (like "hoofdmaat") that I created in the backend with the Barn2 WooCommerce product filter. I have tried the WPML plugin and theme settings, but without success.
Could someone please log in and take a look to identify where the problem might be?
Does WooCommerce Product Filters work with WPML?
In general, you can use WooCommerce Product Filters with WPML - for example, using its string translation feature. However, there is one limitation that we are aware of, in which certain filters (such as attribute filters) may not show the filter options in all languages.
This is a complex issue to fix and will require quite a lot of redevelopment work in the plugin. As a result, we are tracking the demand for full WPML integration. Please submit a feature request if you would like this - this will help us to consider whether to add it in future. In the meantime, we apologise for the inconvenience and would encourage you to use WooCommerce Product Filters with a different translation plugin such as Weglot or TranslatePress if you experience this problem.
We will do our best to help from our side. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
I'll check if we can suggest a workaround or a fix for this issue. If not, we will try replicating this issue on a sandbox site, and I'll escalate it to our compatibility team.
However, the temporary login link does not work for me anymore. I'm being redirected to the login page and don't have the username and password to log in.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
I could replicate this problem on a sandbox site with WPML, WooCommerce, and the Woocommerce Product Filters by Barns2 plugin. I think it is the same problem that is already known to Barns2. I'm talking about what I mentioned in a previous reply, which is mentioned in this link.
hidden link
I escalated this issue to our compatibility team. They will investigate this issue and, if possible, will provide a workaround. I'll keep you updated here on any news regarding this issue.
Our compatibility team has found that the Woocommerce Product Filters by Barns2 plugin is not fully compatible with WooCommerce Multilingual & Multicurrency. This is what I mentioned in my reply here from January 9.
However, the compatibility team said they could solve this issue on the test site by setting the Categories selection to 'Display all categories'. This is in Products -> Filters -> edit the Product categories filter. I tried it on your site. Please see the attached screenshot display-all-categories.jpg. Now you will see this message:
This message is visible to Administrators and Store Managers Only. Regenerating the index in the background. Product filtering and sorting may not be accurate until this finishes. It will take a few minutes and this notice will disappear when complete.
Please see the attached screenshot regenerating-index.jpg.
When the message disappears, the filters may work. If not, then we're sorry, but at this point, there is nothing we can do from our side. Barns2 needs to provide the fix for this. It would be helpful if you urge them to cooperate with our compatibility team about this issue.
In addition to the above, if you need further help so we can investigate this issue further, please allow us to take a copy of your site. We must install a plugin like Duplicator or All In One Migration. Please let me know if you agree.
