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Supporter timezone: Europe/Rome (GMT+02:00)

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This topic contains 6 replies, has 0 voices.

Last updated by Alejandro 5 hours, 46 minutes ago.

Assisted by: Alejandro.

Author Posts
April 7, 2025 at 10:44 am #16903638

antonyS-6

Hi

I have tried it on all the site. I have included screenshot. I am trying add an exisiting user to be a translator.

It just comes up blank.q

April 7, 2025 at 10:46 am #16903642

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Interesting. may i know where did you try it? and can you try to access with my user on that domain and check if you have the same issue? because I had tested this so many times and never got a problem with it.

if you write a letter, do they start appearing by any chance?

April 7, 2025 at 2:09 pm #16904880

antonyS-6

Hi

I have checked on testing. site but it is the same. Please see screenshot. I have tested on Edge and Firefox.

Please see screenshot.

Screenshot 2025-04-07 150401.png
April 7, 2025 at 5:56 pm #16905607

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

hm, this is very weird because look at what i see: hidden link

It's working normally here. can you try using another user, a new one created as an admin that you can use to see if it works when adding translators with that user. and if it still doesn't work there, then could you tell me your Operating system? this is a long shot but I tested it on a Windows 11 Machine.

Can you also see if you have errors on your JS console (f12 or right click > Inspect in case you haven't done this in the past, which I suspect you have already).

Regards,

April 8, 2025 at 7:10 am #16907034

antonyS-6

Good Morning.

Sorry so you are right it is working. But it is not if you click on "Add a Translation Manager" sorry I was trying to do too many things and just clicked the one on the right not the left "Add a translator" for some reason, maybe muscle memory, who know it doesnt matter.

So I can add the translator that is great but appears the add a manager doesnt work but we dont need this at this time.

April 8, 2025 at 5:37 pm #16910517

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

All admin are translation managers automatically, even though they do not appear as such (As with the translators) so you will not see them, thus it will "seem" as if it's not working in this case.

I see that the system tries to look for a user but it doesn't find anyone, even if it's an editor. Let me consult with our devs and also test on a clean site to try to understand what's happening.

April 9, 2025 at 2:45 pm #16914516

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

As I thought, if you don't have enough permissions, you won't see the people appearing in the dropdown menu. you can see how it works here: hidden link

However, I tested on your site if I could add an editor and couldn't, so I wonder if by any chance the editor role was modified of its native/default permissions?