Change domain names as registered on WPML account profile

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Tagged: Account Issues

This topic contains 4 replies, has 0 voices.

Last updated by Bruno Kos 5 months, 2 weeks ago.

Assisted by: Bruno Kos.

Author	Posts
February 2, 2025 at 3:06 pm #16660153
trymB	Background of the issue: I am trying to update the domain name and credits associated with my WPML account profile for my production site, lacanela.com. The site is currently shown with an old temporary URL and incorrect credit allocation. Symptoms: The production site is displayed with an old temporary URL and 0 credits, which is incorrect. Questions: How do I change or update the domain name on my WPML account profile? How can I assign credits to lacanela.com instead of the old site?
February 2, 2025 at 4:29 pm #16660319
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Can you try this? https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production This process would recreate the key (removing existing and adding new). The old key can be removed from here: https://wpml.org/account/sites/
February 7, 2025 at 8:13 pm #16681204
trymB	I followed the suggested steps. Now in: https://wpml.org/account/sites/ I see this: hidden link However in https://wpml.org/account/ I still see this: hidden link What I need is for the production site with the correct domain as well as the old production site (with temp domain) to appear in both places. Right now the sites and the account pages show different things. Please advise.
February 10, 2025 at 7:09 am #16685099
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I am checking this with our systems team and will keep you posted!
February 10, 2025 at 2:35 pm #16688063
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Ok, so your goal is to get hidden link to hidden link so you could assign credits? And re-registering this site by following https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production did not add it? Note that this involves removing the existing key from hidden link by clicking the "trash" icon. Based on the "Date" column it looks like you are still using old keys here. What if you try this process with all these domains, including the production site with the incorrect domain?

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