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This topic contains 4 replies, has 2 voices.

Last updated by womens-studiesO 1 year, 10 months ago.

Assisted by: Mihai Apetrei.

Author Posts
February 22, 2023 at 10:06 pm #13093253

womens-studiesO

I am trying to: When I activate iubenda plugin, code appear on some of our pages. This only happens when WPML is activated. Maybe Iubenda plugin is not compatible with WPML?

Link to a page where the issue can be seen: hidden link
I expected to see: Newsfeed page with post and pictures.

Instead, I got: Code present on the page.

Screen Shot 2023-02-22 at 10.53.27 AM.png
February 23, 2023 at 6:45 am #13094945

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

My guess is that this might happen due to (at least) one of the other active plugins or the active theme.

Can you please let me know if this issue happens even when only the WPML plugins are active and you are using a default WordPress theme?

Please try the following steps so that we would test for a compatibility-related issue:

- create a full website backup
- disable all plugins except WPML and its add-ons
- check if the issue is happening again
- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue

If the issue happens even with the non-WPML plugins disabled:

- leave all the non-WPML plugins deactivated
- switch to a default theme like TwentySeventeen
- try to recreate the issue now

If you have the chance, it would be best to do this in a staging (testing) environment.

Please let me know how that goes and if following any of these steps solved your issue or brought any change.

I will be waiting for your response.

Kind regards,
Mihai Apetrei

February 26, 2023 at 4:17 pm #13117485

womens-studiesO

Hi Mihal,

It only happens when our Iubenda plugin is activated. Then, the error will only be on our pages that are generated by our Buddyboss theme. I have contacted Iubenda and they told me their plugin is compatible with WPML.

Thank you!

February 28, 2023 at 3:41 pm #13137379

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Thank you for your confirmation.

Can you also try to switch to a WordPress-default theme (like Twentyseventeen) and have only WPML and Iubenda active?

This way, we are sure that there's no compatibility issue between Iubenda and the Buddyboss theme.

Please let me know how that goes.

Mihai

February 28, 2023 at 4:56 pm #13138371

womens-studiesO

The issue pas résolvez with iubenda.

Thank you.