This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing an issue where the translated Divi sidebar template is not displayed on the frontend, despite translating it in various ways and clearing multiple caches. Solution: If you're facing a similar issue with translating a Divi sidebar template, we recommend translating the post type itself rather than using string translation. You should use WPML's translation management, which is specifically designed for theme compatibility with builders like Divi. You can find more information on how to do this here: https://wpml.org/documentation/theme-compatibility/divi-builder/. Additionally, ensure to delete any string translations related to these layouts that you might have done previously.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us for further assistance.
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<b>Background of the issue: </b>
Hi. Im trying to translate Divi sidebar template. I translated it in the translation management, as a string (it duplicates I can´t understand why), in the Divi library and is not shown on the frontend. I clear multiples caches, and nothing. Please I need help to see what is happening. I attach captures. Thanks
<b>Symptoms: </b>
Translated Divi sidebar template is not shown on the frontend.
<b>Questions: </b>
Why is the translated Divi sidebar template not showing on the frontend?
Hello, thank you for your reply. I did what it says in the documentation (the same as you suggest). As it didn't work, I tried to translate the strings. It didn't work either, of course.
I deleted all the translated strings and the translation is not reflected in the frontend anyway. I did that and them when I go back to "String translation" they appear again and translated (see screenshot). I don't understand how to delete them definitively.
I also don't understand what you mean by "translate the post type itself".
I would like to ask for temporary access to your site’s wp-admin and FTP to investigate the issue further.
Kindly provide me with the steps on how to replicate the problem.
It is important to note that you should back up your site and database before proceeding, and you can use a plugin like Duplicator for this purpose. Here’s a link to the plugin: http://wordpress.org/plugins/duplicator/
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Hi Ilyes, sorry for the delay. Yes, you can install whatever you need to replicate the site. I also want to share with you that at the beginning we had installed Polylang and migrated to WPML following your documentation. Just in case I tell you that.
