domain already deleted

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to remove old credits from the WPML website after deleting their domain and was unaware that they should have removed the credits from the WordPress panel before deleting the website.
Solution:
We located the 68,080 credits that the client was referring to and reassigned them back to their account, which already had 38,314 credits. As a result, the client now has a total of 106,394 credits in their account.

If this solution doesn't look relevant to your issue, please feel free to open a new support ticket with us.

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Tagged: ATE

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
December 8, 2023 at 6:33 am #15022943
aymanS-6	HI this domain already deleted but I cant remove old credit now from wpml website. I didnt know that I shoud remove credit from wordpress panel before delete website. hope to help me to restore old 60000 credit which used there Regards
December 8, 2023 at 8:45 pm #15028087
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I found the 68080 credits and assigned them back to your account which already had 38314 credits. So you now have a total of 106394 credits. Kind regards, Mihai Apetrei