Gallery images do not automatically transfer with translation.

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate a product into Arabic using WPML, but after the translation, you notice that the gallery images are not transferring correctly. Only one image appears, and the rest of the images are not transferred from the original product.
Solution:
We recommend updating the original English product and then editing the Arabic product in the Advanced Translation Editor, even if the translation is already completed. This action has been found to solve the issue, and the product's gallery should then appear on the Arabic page. To correct this in bulk for all translated products into Arabic, you can use Translation Management to resend the products for automatic translation. Alternatively, you can manually update each product. Since you only have 24 products that have been translated into Arabic, this process shouldn't take more than a few minutes.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: WCML

This topic contains 3 replies, has 0 voices.

Last updated by Itamar 1 month, 2 weeks ago.

Assisted by: Itamar.

Author	Posts
May 20, 2025 at 12:36 pm #17052685
mostafaa-13	Background of the issue: I am trying to translate a product into Arabic using WPML. After the translation, I noticed an issue with the gallery images not transferring correctly. The link to the page where the issue can be seen is: hidden link Symptoms: After translating the product, only one image appears, and the rest of the images are not transferred from the original product. Questions: Why are the gallery images not transferring with the translation? How can I ensure all images are transferred when translating a product?
May 20, 2025 at 1:14 pm #17052869
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket, and one of our supporters will continue helping you. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
May 20, 2025 at 2:29 pm #17053250
mostafaa-13	any news ?
May 21, 2025 at 8:53 am #17055953
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I have found that updating (I just clicked the Update button) the original English product and then editing the Arabic product in the Advanced Translation Editor (the translation is already completed) solves the problem. The product's gallery is also shown on the Arabic page. While trying it, I recorded a video. Please watch it here. https://wpml.org/forums/topic/reset-translation-services-configuration-2/ To correct it in bulk for all the translated products into Arabic, you can use Translation Management to resend the products for automatic translation. Alternatively, you can manually update each product, as I show in my video. Since you only have 24 products that have been translated into Arabic, this shouldn't take more than a few minutes. Regards, Itamar.