Background of the issue:
I am developing a site and have created a composite product. I am trying to translate this product into Italian using WPML, but it is not translating properly. Sometimes, it also affects the default English product. I have added composite product components and selection scenarios, which seem to cause issues.
Symptoms:
When I add scenarios to composite products, the component dropdown options are messed up. The English version works fine, but the Italian version does not.
Questions:
Why does adding scenarios to composite products affect the dropdown options?
How can I ensure the Italian translation does not break the English product?
If the issue is replicable, please let me know how to reproduce it so I can check it and consult our 2nd tier support team.
2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me much information about how your site is configured.
Hello WPML support team,
As I checked your sandbox site, I checked you guys just setup the woocommerce and WPML plugin.
But I got the issues in woocommerce composite product while translating it.
I had contact woocommerce support team and they checked all the stuff related to woocommerce and woocommerce composite product. Its working fine.
But when I translating the product in other language I'm getting the issues.
So that's why I created the staging site and shared with you.
So could you please refer my staging site which I shared with you and directly check the issue there ?
Thanks
Thanks for your reply. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
I checked test product which you created in the site. But could you please translate that product and check both language product is working fine or not with all the scenarios and component?
I faced that issue when I translate the product in other language.
Sometime that issue occur in default language and sometime its appear in translated language.
So could you please review it and let me know?
Thanks
Is the video link understandable for you. Can you see the different behavior when Scenarios are active within English (original language) and Italian (WPML translated language)?
