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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed help reconnecting staging to production's credits for translating pages that were updated in staging but displayed untranslated content.
Solution:
We recommended re-registering both the staging and production websites to resolve the issue. Here are the steps we suggested:
1. Visit https://wpml.org/account/sites and remove the website from the list.
2. Add it again and copy the newly generated key.
3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site".
4. Register the website again using the key copied in step #2.
After completing these steps, re-assign the credits and connect the websites again by following the instructions here: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

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This topic contains 1 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 2 weeks, 2 days ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
August 14, 2025 at 6:59 pm #17321888
August 18, 2025 at 3:57 pm #17328595

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for waiting. In this case, it's best to re-register both websites and connect them again from 0. Please follow these steps on both websites:

1. Go to wpml.org/account/sites and remove the website from the list;
2. Add it again and copy the newly generated key;
3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site";
4. Register the website again, with the key you copied in step #2;

After that, re-assign the credits and connect the websites again:
https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/

Let me know if that solves your issue.