! inside back-end at WooCommerce Multilangual & Multicurrency extension

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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 2 replies, has 1 voice.

Last updated by Osama Mersal 1 day, 9 hours ago.

Assisted by: Osama Mersal.

Author	Posts
December 18, 2024 at 8:25 pm #16527612
royS-19	Background of the issue: I am experiencing an issue inside the WP admin backend related to the WooCommerce Multilingual & Multicurrency extension. I have upgraded my hosting package, but the issue persists. Everything in the support tab is green, and all components are updated to the latest version. I have also tried disconnecting and reconnecting the website without success. Symptoms: There is a '!' inside the WP admin backend, and I can't find a solution for it. Questions: What does the '!' inside the WP admin backend indicate? Could the issue be related to something other than server resources?
December 19, 2024 at 10:25 am #16529348
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, Thanks for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. This means you have not configured and followed the wizard for WooCommerce Multilingual & Multicurrency or some pages are missing. Click on that link and it should take you to the wizard, if not go to WooCommerce Multilingual & Multicurrency > Status and check if any action is required, for example, WooCommerce Store Pages. Regards, Drazen
December 20, 2024 at 9:48 am #16533019
royS-19	Hi there, I can't open the wizard as the page is completely empty. This means I also can't reach WooCommerce Multilingual & Multicurrency > Status. It seems like all pages are added from WooCommerce so the problem shouldn't be caused by that.
December 22, 2024 at 2:13 pm #16537790
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I'm Osama from WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
December 24, 2024 at 9:20 am #16543119
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the access details. I installed a local copy of your site to check the issue and found that the "Admin and Site Enhancements (ASE)" plugin hides the Admin notices, which is the reason for not seeing the setup banner. Please deactivate it and setup WooCommerce Multilingual. After that, you can enable it if you want. Best regards, Osama