Background of the issue:
I am trying to translate my products on my site hidden link using the WPML Translation Editor. Previously, I could translate by clicking on the '+' icon, selecting phrases, modifying them, and confirming the translation by ticking boxes and clicking 'Complete'.
Symptoms:
When I click on a phrase to translate (on products), it exits the translation page, displays a blank screen, and there is no option to confirm or modify the translation.
Questions:
Why does the WPML Translation Editor exit and display a blank screen when I try to translate a phrase?
How can I restore the functionality to confirm or modify translations in the WPML Translation Editor?
I record a video. As I said, when I want to translate a product and click on a plus sign, I can't edit any phrases. When I click on a phrase it brings a blank page. So it's not editable like before.
Thanks for the video. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
It's great to hear that the issue has been fixed. 🙂 Please don't hesitate to open a new ticket if you encounter any other issues. We are always happy to help.
