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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 3 replies, has 1 voice.

Last updated by Shekhar Bhandari 4 months, 4 weeks ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 7, 2024 at 6:34 pm #16488745

kisa

Background of the issue:
I am encountering an issue with the translation validation process on my website.

Symptoms:
After completing and validating translations, the system frequently does not register them as validated and keep the orange color. I often have to repeat the process two or three times before the translations are marked as complete with the green color.

Questions:
Could you please assist me in resolving the issue with translation validation not saving properly?

December 8, 2024 at 9:59 am #16489472

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Welcome to WPML support. I will try to answer the question before the ticket is assigned to one of my colleagues.

It is very hard to detect what might be the problem cause but checking the debug information, I have a few ideas that needs to be checked to see if that is the cause of the problem.

The first one is the PHP memory limit that your WordPress installation uses, which is below the standard WPML needs.

The minimum requirement is 128M but I suggest that you increase it to 512M: https://wpml.org/home/minimum-requirements/

You can add this by adding the code below to "wp-config.php" file of your WordPress installation root folder:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '512M');
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

The other point is a possibility of a plug-in conflict that you can check following the steps below:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except WPML and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

Thanks.

December 16, 2024 at 1:49 pm #16517628

kisa

Hello and thank you for your reply
I upgraded the memory limit.
I also noticed another problem: I make sure to translate my products entirely, and now sometimes it regressed and when I go back when or two sentences are still in orange, even though when I saved it it was 100% translated... It worries me...

And how can I make a staging website as to not break my current website?

December 17, 2024 at 5:29 am #16519722

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I will be helping you further on this issue.

Can you provide me few pages examples where I can see the issue?

Further, can you elaborate on this?

And how can I make a staging website as to not break my current website?

To further, help you on this issue, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

The topic ‘[Closed] Issue with Translation Validation Not Saving Properly’ is closed to new replies.