Hi,
Inconsistencies i find with my products and bookings regarding translation that are critical:
1. In some cases, products show different availability slots between languages.
2. My orders are supposed to show only 1 language booking, but some show the language duplicate, so 2 bookings. Wich generates a lot of complications since we don't know what's the original booking in order to manage. If we happen to manage the duplicate, that creates issues with the available slots.
3. I also notice the number of bookings for a given product shows differently depending on the language i choose, meaning one language will show more or less than the other when they should be exactly the same.
I believe these are all related. Please help us figure this out.
In the screen shots I'm using this page and it's respective translation as the example hidden link
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi,
Please excuse the delay. We’re currently experiencing a higher-than-usual workload.
Could you please provide access to a staging environment so I can take a look?
I would need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed
Your next answer will be private which means only you and I have access to it.
❌ Please backup your database and website ❌
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.
✙ Please add the Links to the […] Edit Screen, the Page/Post where you insert the […] and the corresponding Front End Page/Screen
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi,
1. In some cases, products show different availability slots between languages.
Where exactly do you have the calendar to check the availabilyty? It's not part of the example link you shared it seems.
2. My orders are supposed to show only 1 language booking, but some show the language duplicate, so 2 bookings. Wich generates a lot of complications since we don't know what's the original booking in order to manage. If we happen to manage the duplicate, that creates issues with the available slots.
3. I also notice the number of bookings for a given product shows differently depending on the language i choose, meaning one language will show more or less than the other when they should be exactly the same.
Also this could be related to what I mentioned on #2.
Could you verify this using logs or any recorded data from your team? It would also be helpful if you could try to reproduce the exact behavior based on that information.
The calendar is indeed in the example provided: hidden link
And no, it shouldn't be possible to have bookings before the translation, we don't publish the products until all is done. Although that may happen by mistake, it's very rare, and this problem is a recurrent thing.
For your information, we create a product on the Spanish version and save as draft, and then we use the wpml editor (inside the product) to create the translation and only then do we publish. here's a video of the procedure : hidden link
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi,
thanks! In the example you shared where the calendar is not visible: hidden link, there is a waiting list enabled. On the other example on hidden link, the calendar is displayed correctly.
Based on the information provided so far, I don’t have enough details to confirm that this is a bug. As a next step, please try to recreate the issue in this isolated sandbox environment: hidden link
If you’re able to reproduce the exact same behavior there, we can investigate further and determine whether this is indeed a bug.
Also, please make sure not to save the draft before the pencil icon appears in the right-hand sidebar.
It will be very difficult to reproduce these issues since we don't really know where they come from.
Any way, i did as you asked.
First, the pencil icon never appeared in the sandbox, it just shows the update icon (not even moving, just static).
Than i made a booking per language. it seems the translation exists, but they are not showing by language. Wich would actually be a good thing if the booking showing is the original, but i confirmed that in the case of booking #185, it's not. The original is #184.
184/185 was made in spanish
188/189 was made in basque
Could it be that it's showing me the basque bookings instead of the originals? Maybe it's some setting with the original language?
I imported 4 products, but only translated the 145. So feel free to do your own test too.
Also i would like to ask your opinion on disabling translation for bookings, we don't need it, but i'm not sure what would be the consequences of that change when we have so many existing translation by now. We only need translation for the products, but the bookings it would actually be simpler if there was only one to manage and no duplicates.
On a side note, maybe it's important to mention that we never create a product from zero, we have a template that we duplicate as i showed you in the screen record. For that reason i believe it's impossible to not have a saved draft before translating.
