I've got 3 translations that take a lot of time.

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 5 replies, has 1 voice.

Last updated by Andreas W. 12 hours, 28 minutes ago.

Assisted by: Andreas W..

Author	Posts
February 1, 2025 at 12:17 am #16657531
alexandreD-58	Background of the issue: I am trying to translate three pages using WPML, but the translations are taking longer than usual. The issue can be seen at the following link: hidden link Symptoms: The translations are spinning for several minutes and seem to be stuck, whereas they are usually almost immediate. Questions: Why are my translations taking longer than usual? How can I resolve the issue of translations being stuck?
February 1, 2025 at 12:47 am #16657630
alexandreD-58	Not three pages. Three items. Since these three were stuck, I tried creating a new page in the main language of the site (french) and to translate it. It is spinning forever as well.
February 1, 2025 at 4:48 pm #16658639
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, It would also be very helpful if you could send us the WPML debugging information. More information here: https://wpml.org/de/faq/provide-debug-information-faster-support/ Also, please send a screenshot from WPML > Support > ATE Error Log. Best regards Andreas
February 1, 2025 at 4:54 pm #16658650
alexandreD-58	{"core":{"Wordpress":{"Multisite":"No","SiteURL":"https:\/\/wcsquebec.ca","HomeURL":"https:\/\/wcsquebec.ca","Version":"6.7.1","PermalinkStructure":"\/%year%\/%monthnum%\/%day%\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation, wp_font_family, wp_font_face, content_template, project, profile, cmsmasters_like, cmsmasters_font, coblocks_pattern, wpcf7_contact_form, mec-events, mec_calendars","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed","RestEnabled":"Yes"},"Server":{"jQueryVersion":"3.7.1","PHPVersion":"8.0.30.4","MySQLVersion":"8.0.33","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"768M","WP Memory Limit":"256M","UploadMax":"100M","PostMax":"100M","TimeLimit":"300","MaxInputVars":"10000","MBString":true,"libxml":true}},"plugins":{"active_plugins":{"sitepress-multilingual-cms\/sitepress.php":{"Plugin Slug":"sitepress-multilingual-cms","Requires Yoast SEO":"","Name":"WPML Multilingual CMS","PluginURI":"https:\/\/wpml.org\/","Version":"4.6.15","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"sitepress-multilingual-cms","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"WPML Multilingual CMS","AuthorName":"OnTheGoSystems"},"wp-seo-multilingual\/plugin.php":{"Plugin Slug":"wp-seo-multilingual","Requires Yoast SEO":"","Name":"WPML SEO","PluginURI":"https:\/\/wpml.org\/","Version":"2.1.0.1","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"wp-seo-multilingual","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"WPML SEO","AuthorName":"OnTheGoSystems"},"acfml\/wpml-acf.php":{"Plugin Slug":"","Requires Yoast SEO":"","Name":"Advanced Custom Fields
February 1, 2025 at 4:57 pm #16658651
alexandreD-58	THe ATE error log page is huge... You need the whole thing? The Extra data column?
February 1, 2025 at 5:00 pm #16658666
alexandreD-58	Otherwise I could provide you with the site's credentials there is no sensitive infos on it. It is not a staging site though: I have created one but when I tried to share it here there were technical issues.
February 1, 2025 at 5:09 pm #16658672
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hi, I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further. The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up the site and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields. The private reply form looks like this: hidden link The next time you reply, click on "I still need assistance". Video: hidden link Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form. Best regards Andreas
February 1, 2025 at 5:30 pm #16658703
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I am sadly not able to log in as the password seems not to be correct. Please verify the provided information.