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[Resolved] Language switcher does not show on mobile view

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to display languages on mobile, but they are not appearing correctly due to a potential CSS conflict with WPML's styling code and another active plugin or the theme.

Solution:
We recommend the following steps to diagnose and resolve the issue:
1. Create a full website backup.
2. Disable all plugins except for WPML and its add-ons.
3. Check if the issue persists.
4. If the issue is resolved, reactivate the plugins one by one to identify the conflicting plugin.
5. If the issue remains with non-WPML plugins disabled, switch to a default theme like TwentySeventeen and test again.
6. Perform these steps in a staging environment if possible.
7. Ensure you are using the latest versions of WPML and its add-ons.

If these steps do not resolve the issue or if they seem irrelevant to your situation, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author Posts
December 9, 2023 at 5:43 pm #15029755

nizwan-shahN

I'm trying to: display language on mobile

Link to the page where the problem can be seen: hidden link

I hope to see:
Instead, I got: language that appears on mobile
December 9, 2023 at 7:52 pm #15029901

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

From what I can see in the code of the site, the languages are there. The issue seems to be related to a CSS conflict between WPML's CSS (styling) code and between (at least) one of the active plugins or the currently active theme. Because the dropdown is not activated on the front-end, only in the code.

Please try the following steps:

- create a full website backup

- disable all plugins except WPML and its add-ons

- check if the issue is happening again

- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue

If the issue happens even with the non-WPML plugins disabled:
- leave all the non-WPML plugins deactivated

- switch to a default theme like TwentySeventeen

- try to recreate the issue now

If you have the chance, it would be best to do this in a staging (testing) environment.

Please let me know how that goes and if following any of these steps solved your issue or brought any change.

I will be waiting for your response.

PS: Also, please make sure that you are using the very latest versions of the WPML plugin and WPML add-ons.

PS2: My guess is that the issue might be related to the active theme (I never heard of it until now and there's a chance it might not be fully compatible with WPML).

Mihai Apetrei