[Resolved] problem with automatic translation service
This thread is resolved. Here is a description of the problem and solution.
Problem: You are experiencing a connection error with both DeepL and Google translation services, and after removing and re-adding the WPML registration, your account does not recognize your translation credits. Solution: We have verified that the WPML.org account was credited with 90,000 translation credits. We recommend checking your account to ensure the credits are properly displayed and available for use. You can manage and verify your credits at https://wpml.org/account/manage-credits/.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at https://wpml.org/forums/forum/english-support/.
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Timezone: America/Lima (GMT-05:00)
I suspect that the ATE ID is incorrect. You can see this ID at WPML > Support > Troubleshooting.
It would be good if I had a look at the site, compare the info with what we have on the system, and then fix the issue.
I'd like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You'll find the necessary fields below the comment section if you log in to leave the next reply. The information you provide will be private, meaning only you and I will be able to see and access it.
IMPORTANT
Please be sure to create a backup of the website and database before granting us access.
If you don't see the "wp-admin / FTP" fields, your login credentials for the post and website will be set to "PUBLIC." Do NOT publish the information unless you see the required wp-admin / FTP fields.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The website needs credits for automatic translation. Such credits can be pre-purchased at wpml.org, or you can subscribe to "Pay-As-You-Go" which will allow you to use credits instantly and then pay for the usage the next month.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Your account was created on Since Jan/03/2016. The offer for free credits is only granted to new WPML subscriptions since July 2021, as WPML changed its pricing model back then and became more expensive.
