Product EAN numbers cannot be translated to another language.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to translate the EAN number for the Dutch version of a WooCommerce product using WPML.
Solution:
We configured the "_alg_ean" custom field to copy the EAN to translations. To apply this change, follow these steps:
1. Navigate to Products -> All Products in your WordPress dashboard.
2. Ensure you are viewing the default language.
3. Select all products displayed on the page.
4. Choose 'Edit' from the bulk actions menu.
5. Change the status to 'Published' or modify any other field that does not impact your products significantly.
6. Click 'Update' to save the changes.
After completing these steps, please verify if the EAN numbers are correctly copied to the translated products.

If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 5 replies, has 0 voices.

Last updated by patrickV-45 1 week, 6 days ago.

Assisted by: Osama Mersal.

Author	Posts
April 3, 2025 at 1:00 pm #16892400
patrickV-45	Background of the issue: I am trying to change the EAN number for the Dutch version of a WooCommerce product on my site, hidden link. I am using WPML to manage translations. Symptoms: Product EAN numbers cannot be translated to other languages. Questions: Why can't I translate the EAN number to other languages using WPML?
April 6, 2025 at 1:07 pm #16901268
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. 1) Please log in to this hidden link">sandbox site and try to replicate the issue. If it is replicable, please let me know so I can check it and consult our second-tier support team if needed. Please note that the sandbox site has WPML and WooCommerce installed. 2) Could you please share your Debug information with me? You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support) The debug info will give me much information about how your site is configured. Best regards, Osama
April 8, 2025 at 5:03 pm #16910476
patrickV-45	Still I am facing the issue; I unbale to sync the EAN number to english and german How can I share my WP admin-details?
April 8, 2025 at 5:08 pm #16910480
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, 1) Please reproduce the issue on the sandbox site so I can check it and consult our second-tier support team if necessary. (hidden link) 2) It's unrelated to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40MB as default. The minimum requirement for WPML is 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/) You can increase it by adding the following code in your wp-config.php file right before the */ That's all, stop editing! Happy publishing. /* line: /* Memory Limit */ define('WP_MEMORY_LIMIT', '256M'); define( 'WP_MAX_MEMORY_LIMIT', '256M'); Best regards, Osama
April 8, 2025 at 6:03 pm #16910567
patrickV-45	What you mean, reproduce? sandbox?
April 8, 2025 at 6:04 pm #16910568
patrickV-45	it is time-taking process, it seems. I will share my wp-admin details directly so you can check
April 8, 2025 at 6:08 pm #16910570
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please back up your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
April 12, 2025 at 8:24 am #16925030
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. I set the "_alg_ean" custom field to copy the EAN to translations. The next step is to update the default language products to force the copy. Please update the products in the default language and then check the translated products. Best regards, Osama
April 14, 2025 at 8:35 am #16927806
patrickV-45	I didn't understand, how can I update the product as a bulk update ? we have totally 1000 pluse product
April 14, 2025 at 8:45 am #16927830
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please check the following steps: 1- Go to Products-> All Products 2- Make sure your are in the default language 3- Select all products on the page 4- Select Edit 5- Change the status to Published or change any other field that won't affect your products 6- Update them Please check this hidden link">video to see the steps. Best regards, Osama
April 14, 2025 at 7:36 pm #16931138
patrickV-45	Thank you mate! i have fixed the issue thank you for all your support