Background of the issue:
I am trying to add a product video to my translated pages. The issue can be seen on this page: hidden link. I expected the video to appear on the translated page: hidden link.
Symptoms:
The product video is not showing on the translated page. Instead, I see: hidden link. This issue took about a week to resolve on another page.
Questions:
Why is the product video not showing on the translated page?
How can I ensure the video appears correctly on all translated pages?
Thanks for contacting WPML forums support. I'll be glad to help you today.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
I checked the video issue, and I was able to fix it by setting the "woodmart_wc_video_gallery" field to copy and update the products in the default language.
Please check if the translated product's video works correctly. (hidden link)
