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Supporter timezone: America/New_York (GMT-05:00)

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Last updated by Lauren 17 hours, 52 minutes ago.

Assisted by: Lauren.

Author Posts
January 7, 2025 at 5:59 pm #16571017

myleneG

Background of the issue:
I am trying to work on the English frontend or backend, but my main admin profile switches language automatically. Additionally, when I save a French-customer order in the backend while my profile is in English, the amounts get messed up due to mistranslation between period and comma in numbers.

Symptoms:
The main issue is the automatic language switch of my admin profile. The secondary issue is incorrect amounts on invoices when saving orders due to language mismatch.

Questions:
Anyone else experiencing automatic language changes in the admin profile?
Is there a solution for the language switch issue?
How can I prevent incorrect amounts on invoices due to language mismatch?

January 7, 2025 at 6:17 pm #16571078

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

Please let me know if you are able to reproduce the issue on the staging site and if so, please share credentials in the private fields in the next reply so I can login and take a look.

January 7, 2025 at 9:35 pm #16571475

myleneG

I have recreated a new staging site and can give you access. And it was quite easy to replicate: in the Pages section, I clicked on the language selector in top bar and that changed my profile language! I think it might be the only time it does that, but this info should help pinpoint the process! Thank you

January 9, 2025 at 4:41 pm #16578981

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

Please share credentials in the private fields in the next reply and I will be happy to login to the test site and check further. Please also let me know if it is okay to disable non WPML Plugins and switch to a default theme on the staging site.

January 12, 2025 at 1:50 pm #16585720

myleneG

I don't know why but I don't get the private fields showing here ?

January 13, 2025 at 8:29 pm #16590624

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

The credentials provided are not working for me. Please update the previous reply, or include correct credentails in the next reply which I have marked as private and has the fields to share login details.