We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
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If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
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I've rechecked and it looks like the issue is related to the Elementor and Elementor pro. When I deactivated both plugins, the shipping title showed correctly. Could you check the checkout page template to see if you've misconfigured anything?
Sorry, I don't have a quick solution for now. Please allow me to escalate this to our 2nd Tier Support for further investigation. I will come back to you once I've feedback.
I am in the process of submitting a report, but I've observed that the shipping title is now displaying correctly even when I'm not logged in. Did you manage to resolve this issue on your own?
Unfortunately, I had to do some PHP Coding on my own to resolve it temporarily... it still would be nice from you if there'd be another solution? You still have the duplicate you can work on, right?
That's the code:
// Change the full label of shipping methods on the cart and checkout pages
add_filter( 'woocommerce_cart_shipping_method_full_label', 'change_shipping_method_full_label', 10, 2 );
function change_shipping_method_full_label( $label, $method ) {
// Retrieve the correct title from the method settings
$shipping_method_instance = WC_Shipping_Zones::get_shipping_method( $method->instance_id );
if ( $shipping_method_instance && method_exists( $shipping_method_instance, 'get_option' ) ) {
$custom_title = $shipping_method_instance->get_option( 'title' );
if ( !empty( $custom_title ) ) {
// Decode HTML entities for plain text contexts
$price_display = html_entity_decode( wc_price( $method->cost ), ENT_QUOTES, 'UTF-8' );
$label = $custom_title . ': ' . $price_display;
if ( $method->get_shipping_tax() > 0 && WC()->cart->display_prices_including_tax() ) {
$label .= ' ' . html_entity_decode( WC()->countries->inc_tax_or_vat(), ENT_QUOTES, 'UTF-8' );
}
}
}
return $label;
}
// Global change for shipping method titles
add_filter( 'woocommerce_shipping_rate_label', 'change_shipping_method_titles_globally', 10, 2 );
function change_shipping_method_titles_globally( $label, $method ) {
// Get the instance of the shipping method
$shipping_method_instance = WC_Shipping_Zones::get_shipping_method( $method->instance_id );
if ( $shipping_method_instance && method_exists( $shipping_method_instance, 'get_option' ) ) {
$custom_title = $shipping_method_instance->get_option( 'title' );
if ( ! empty( $custom_title ) ) {
// Replace the label with the custom title from the shipping method settings
// Decode HTML entities for plain text contexts
$label = html_entity_decode( $custom_title, ENT_QUOTES, 'UTF-8' );
}
}
It would be beneficial if there were a staging site available that I could present live to our 2nd Tier Support. However, if that's not possible, I will proceed with uploading it to our Cloudways server and include it in the report. I will make sure to keep you informed of any updates.
