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This topic contains 4 replies, has 2 voices.

Last updated by Nicolas V. 1 day, 8 hours ago.

Assisted by: Nicolas V..

Author Posts
September 27, 2024 at 7:45 am #16228650

wojciechZ-6

Background of the issue:
I am trying to add a banner to a new subcategory on my site hidden link.

Symptoms:
No specific issue or error message mentioned.

Questions:
How do I add a banner to a new subcategory using WPML?

September 27, 2024 at 7:47 am #16228656

wojciechZ-6

We talked abou this is ticket:

https://wpml.org/forums/topic/shop-banner-translation/

Now I made same steps, and for ENG versionm banner is visible:

hidden link

BUT for PL version not :/

hidden link

Cache, cookies etc. cleared..

September 27, 2024 at 2:28 pm #16230308

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hello,

Welcome to the WPML support forum. he XML file shared in the previous ticket should allow for the registration of this banner for translation. Could you please try re-entering the translation and check if the fields are available for translation?

I’m not familiar with this plugin, and I would appreciate it if you could share the credentials with me, as you did with Noman. The previous ticket is closed, and access to the private field has been deleted.

I will activate it for this ticket.

IMPORTANT: Before we proceed, please ensure you back up your site and database.

September 27, 2024 at 4:23 pm #16230683

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hello,

I have the following error, could you please check that for me.

Error: The password you entered for the username is incorrect

September 27, 2024 at 6:59 pm #16231150

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for providing access. You were on the right track, and everything was already translated in "WPML > String Translation."

However, there was a small oversight — you missed translating the category ID. This is why the banner wasn’t applied to the Polish category, as the Polish category ID differs from the English one.

I’ve created a short video to demonstrate this: hidden link

September 28, 2024 at 6:15 am #16231595

wojciechZ-6

Thank You very much for detailed solution with a video..

wojciechZ-6 confirmed that the issue was resolved on 2024-09-28 06:15:08.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.