Could you create tickets from my third message in the beginning?
Also point no 4, which is related to the other website, DogMap, where you probably will need the login data as well.
1. We translated the FAQ Page in WPML but on our page where FAQ is added in the end it is still in English. What went wrong or how to do better?
2. We've successfully connected map.pfotenpiloten.org/up/stage to the ADF staging hub and switched it to PTC.
And map.pfotenpiloten.org/up (production) needs your support to - While plugin updates on production, we noticed the WPML site key was missing which was preventing plugin updates from working. We registered the key (BJBSLz9Wct), but this triggered an AMS conflict error on WPML's server side, likely because the site's ATE account ID had shifted when we connected the staging hub earlier. The conflict means the production site's ATE connection is currently broken and translation jobs cannot be processed.
Short background info we want to use ADF on all of our websites. The third one is Pfotenpiloten. And the IT team had the following questions.
For pfotenpiloten.org/enterprise, we need to pause before proceeding. The enterprise staging site is currently acting as a hub with pfotenpiloten.org production connected to it, sharing 29,162 credits and translation memory. Disconnecting it to connect to ADF staging would reset the translation memory and glossary on both enterprise staging and production, and the credits could become inaccessible during the transition.
Key questions:
1 Can pfotenpiloten.org/enterprise staging be connected to a different hub without affecting pfotenpiloten.org production?
2. What happens to the 29,162 credits during this transition?
3. What is the safest process to reorganize the hub connections?
New threads created by Dražen and linked to this one are listed below:
2) Just to clarify first, when you mention “hub”, could you please confirm what exactly you are referring to on your side?
From WPML/ATE perspective, there isn’t an official concept called a “hub” in the UI. What is usually meant by that is the Advanced Translation Editor (ATE) account connection, where multiple sites can share:
This sharing happens when sites are connected under the same ATE account.
So before we proceed further, I want to make sure we are aligned:
Are you referring to sites sharing the same translation credits and memory (ATE account)?
Or is this something specific in your infrastructure (e.g. ADF staging hub)?
Once I understand what you mean by “hub”, I can give you a precise and safe recommendation on how to proceed.
