Split: Translation and sync of the various Navigation Menu's does not work anymore

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that the translation and synchronization of various navigation menus were not functioning correctly after a PHP version change.
Solution:
1. We recommended creating a full backup of the site and asking the hosting provider to downgrade the PHP version to 8.2, as not all WordPress functionalities are compatible with newer versions. After downgrading, the client should verify if the issue was resolved.
2. We also advised applying a workaround described on the errata page to address string translation issues on the frontend.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket at WPML support forum for further assistance.

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This topic is split from https://wpml.org/forums/topic/translation-queue-is-not-loading-2/

Tagged: Exception, Known issue

This topic contains 3 replies, has 0 voices.

Last updated by Carlos Rojas 1 month ago.

Assisted by: Carlos Rojas.

Author	Posts
November 21, 2024 at 10:00 pm #16431197
marcoP-123	Please be also informed that the Translation and sync of the various Navigation Menu's does not work anymore. see more here hidden link
November 25, 2024 at 2:43 pm #16440458
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for contacting us 1.- Please create a full backup of the site and ask your hosting providers to downgrade the PHP version to v8.2 (because not all WordPress functionalities are compatible with that version) then double-check if the issue disappeared. 2.- I would also like to ask you to apply the workaround described in this errata page: https://wpml.org/errata/wordpress-6-7-mo-files-not-loaded-and-leading-to-missing-translations-on-front-end/ to avoid string translation problems on the frontend of the site. Let me know the results of the steps described above. Regards, Carlos
November 26, 2024 at 9:07 pm #16447007
marcoP-123	Downgraod to PHP 8.2 and replacing the Please, make sure of having a full site backup of your site before proceeding. Open …/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTextDomain.php file. Look for line 62. Replace: https://wpml.org/forums/topic/split-translation-and-sync-of-the-various-navigation-menus-does-not-work-anymore/#post-16440458 Does not work too..
November 27, 2024 at 9:11 am #16448161
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Thank you for your message. In this case, I will need to take a look at the site configuration. I have set your next message private where you can securely share the access credentials to the site. Please don't forget to create a full backup before sharing the credentials.