The translator could not be assigned

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: Documentation request

This topic contains 9 replies, has 3 voices.

Last updated by Itamar 12 months ago.

Assisted by: Itamar.

Author	Posts
May 18, 2024 at 1:52 pm #15641899
mikhailV-2	Hello, my website migrated on a new domain, I tried to update a homepage translation and got this error: The translator could not be assigned how can I fix that?
May 18, 2024 at 5:43 pm #15642064
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, WPML must be re-registered each time a website is migrated or the domain or domain provider is changed. Did you follow those steps already? 1) Go to https://wpml.org/de/account/websites/ 2) Remove the old domain from the list. 3) Register your new site URL. This creates a new site key. 4) Click on “Show key” and copy it. 5) Enter the key under Plugins > Install > Commercial (Tab) to register WPML again. If WPML is still registered here, deregister it first. If this will not solve the issue, please let us know. Best regards Andreas
May 19, 2024 at 11:03 am #15642541
mikhailV-2	Hello, I tried to unregister the plugin and activate it again, but error still appears
May 20, 2024 at 10:46 am #15645021
mikhailV-2	Hello! Unfortunately, it didn't help User priorityvv@gmail.com
May 20, 2024 at 2:06 pm #15646285
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, If it is still in progress, please try to cancel the job from WPML -> Translation Management -> Jobs and resend it to priorityvv@gmail.com. Does it help? You can also try to make a small change in the original post and send it to translation. If you need further help with this, please share the access details to your site with me (with the user priorityvv@gmail.com). I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- Regards, Itamar.
May 26, 2024 at 10:52 am #15670807
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. I've found the problem on your site and fixed it. In WPML -> Settings -> Post Types Translation, the default WordPress post type, Pages (page), was set to "Not translatable". Please see the attached screenshot pages-not-trans.jpg. I set it to "Translatable," and now it is possible to edit the translation using WPML's Advanced Translation Editor. Please see the attached screenshot homepage-ok.jpg. Can you please confirm that the problem is fixed now? The default WordPress post type Pages (page) is set to be translatable by default. On your site, probably by mistake, someone set it to "Not translatable". You can read more about setting the translation preferences of custom post types here. https://wpml.org/documentation/getting-started-guide/translating-custom-posts/#enable-custom-post-types-for-translation Regards, Itamar.
May 27, 2024 at 7:16 pm #15675650
mikhailV-2	yes, thank you, advanced translation editor opens now, but I met another problem. When I try to update translation of homepage, editor is showing the old data, not the text that is actually on this page. Could you suggest how I can solve that? Just moved the website to a new domain and want to update homepage translations
May 28, 2024 at 9:05 am #15677106
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, You need to update the original page. This means to press the Update button. Then, the pencil icon of the translation should be changed to a circled arrow icon. If this does not happen, make a small change to the original page and press the Update button. Then click the circled arrow button to edit the translation, and you should see the new changes from the original and be able to translate them. Regards, Itamar.
May 28, 2024 at 9:15 am #15677134
mikhailV-2	Hello, I tried to update the original page in both editors (Gutenberg and Bricks), but it didn't help still see the old content in editor could you suggest what I can do? access from website is the same
May 28, 2024 at 5:40 pm #15680082
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I just checked the issue on your site and didn't see it. I edited the homepage here. hidden link I could see that the Dutch translation is "In progress". I could tell it by the gear icon. When I edited the translation with WPML's Advanced Translation Editor, I could see the new sentence waiting for your translation. I recorded a video of this. Please see it here. hidden link Please let me know if this is helpful for you or if I am missing something. Regards, Itamar.

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