[Resolved] Theme-Options strings (emails + frontend texts) force the back-end into the wrong language and email...

Hey there,

It seems to me that you haven't reproduced the issue exactly as it is on the live website, on the sandbox. The theme that has the customizations "LoveDate Child" is not installed in the Sandbox. Since we don't know exactly what's causing the behavior, I need to check the issue itself, not something similar to it.

I need to look at the exact code, in the very same exact theme that you're using on your live website. Please follow these instructions exactly as they're here:

1. Log into to your hosting and access your file manager;
2. Create a zip of your Parent theme (LoveDate), in wp-content/themes/;
3. Create a zip of your Child theme (LoveDate Child), in wp-content/themes/;
4. Download the zip files (which are the themes themselves);
5. In the sandbox, go to Appearance > Themes > Add New and upload the zip file for the parent theme;
6. In the sandbox, go to Appearance > Themes > Add New and upload the zip file for the chilf theme;
7. Activate the child theme
8. Recreate the issue of the page you showed in the first video (check image attached). Let me know how it behaves.

I will focus only on this issue at the moment (not on the email one). They're likely related - I will confirm about the email later. Please follow the steps exactly as they're listed above. Avoid trying to interpret what I'm sending in other ways other than what's explicitly written in the instructions, to avoid misunderstandings. Thank you.

Hey there,

I see that there are many pages and plugins installed on the Sandbox, that are not directly related to the issue, which is the opposite of what we need at the moment. Besides that, WPML was already set up, so it seems to me something was overwritten.

As I said, we need to check the issue in ISOLATION. I'll re-investigate everything to see if I can work on the issue without you recreating it. I'll let you know.

Please DO NOT make any changes to the Sandbox. Thank you.

Thanks for sharing. I'm still checking your issue. I still couldn't find exactly what's causing that behavior and will get back to you once I have new information. Thank you for your patience.

Hello there,

I've escalated your ticket to our development team. They will take a look a get back to me. I'll keep you updated. Thank you for your patience.

Hello there,

Since your website has a rather complex custom implementation, we decided to focus on a more simple scenario to understand the issue better and to be able to debug more productively. We focused on the profile issue, where visiting the page on a secondary language, changed default values. As shown here:

hidden link

To fix that, please make sure to have a full website backup and follow the steps:

1. Go to Plugins > Plugins File Editor and select the plugin "LoveDate Core" plugin;
2. Select the "redux-core/inc/classes/class-redux-options-constructor.php" file;
3. Find

	public function __construct( $parent ) {
		parent::__construct( $parent );

		add_action( 'admin_init', array( $this, 'register' ) );

}

replace it with:

	public function __construct( $parent ) {
		parent::__construct( $parent );

		add_action( 'current_screen', array( $this, 'register' ) );

}

and save. The final result should be similar to the image attached;

That fixes the issue. I've tested that on a copy of your website and was able to confirm.

Please note that this falls under custom work and is not officially covered by our support. This is not an issue on WPML, but on the custom code. The site’s content language is unintentionally changed because translation strings are being re-registered in the language of the current visitor — this happens due to custom code that shouldn't run on the front end.