There is a price range even though there is one price that is set

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 25 replies, has 2 voices.

Last updated by shacharA 1 year, 9 months ago.

Assisted by: Kor.

Author	Posts
April 16, 2023 at 10:37 pm #13482665
shacharA	hi Problem with price display of products. There is a price range even though there is one price that is set For example the following product [hidden link; is manually configured for all sizes with a price of $45 But for some reason there is a price range that appears: $41.72 - $45.00 I assume the $41.72 is set from the rate I set in the system But in practice in this specific product none of the products are defined as "Calculate prices in other currencies automatically" Defined like this - hidden link New threads created by Noman and linked to this one are listed below: https://wpml.org/forums/topic/problem-with-price-display-of-products/
April 17, 2023 at 10:59 pm #13490995
shacharA	Please let me know if anyone is willing to fix this bug. It is critical and urgent.
April 18, 2023 at 5:43 am #13492521
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. Sorry, this link is not working and it's redirecting me to the homepage hidden link . Could you share the correct link here again? Also, I checked your debug information, I noticed that your MySQL version is below the plugin minimum requirements as described at: https://wpml.org/home/minimum-requirements/ . Kindly contact your hosting provider and ask them to update the MySQL version to 5.6+ for you. Thanks! Kor
April 18, 2023 at 8:26 am #13493797
shacharA	Hi But my server is installed MariaDB 10.4 and it seems that it is compatible because it says: "can use MariaDB 10.1 or greater" Regarding not seeing the link. It's because things aren't right and I turned on the "hide" mode of the English language.
April 18, 2023 at 11:18 am #13494915
shacharA	It's really urgent, it's a bit difficult to conduct yourself like this and not in chat. I also can't run the site in English as I don't want it to be exposed for a long time, and you take a very long time to help.
April 18, 2023 at 1:31 pm #13496249
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks! Kor
April 19, 2023 at 9:53 am #13503639
shacharA	Kor, How are you? Are you currently working on the site? I want to take care of some things and don't know if you are also on the site so there are no conflicts. Thanks
April 19, 2023 at 5:18 pm #13507085
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. Just letting you know that I'm checking your Website now and will come back to you as quickly as possible. Thanks! Kor
April 19, 2023 at 5:42 pm #13507119
shacharA	Thank you very much appreciate it.
April 19, 2023 at 5:56 pm #13507249
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. It looks like an issue with the product variations hidden link . I've removed the 6-7 sizes and it's still displaying on the frontend. I need to run the troubleshooting sync options here hidden link but I need you to make sure that you have a backup. Could you check and revert? Thanks! Kor
April 19, 2023 at 6:07 pm #13507285
shacharA	Hello, I have a backup. you can work on it please
April 20, 2023 at 6:15 am #13508817
shacharA	Hi, you didn't get back to me.. is there anything new?
April 20, 2023 at 6:34 am #13508869
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. I'm working on the site now and will come back to you as quickly as possible. Thanks! Kor
April 20, 2023 at 6:40 am #13508877
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. This seems to be fixed now. Could you reinsert the missing variations that you need here hidden link ? I need to check and see if everything is working correctly now. Thanks! Kor
April 20, 2023 at 7:18 am #13509021
shacharA	Unfortunately, this is not correct on the entire site. There are products that have this problem. For example the problem here still exists: hidden link 99%d7%a0%d7%a1-%d7%92%d7%96%d7%a8%d7%aa-%d7%98%d7%99%d7%99%d7%a1%d7%99%d7% 9d-dark-rebel/ And there are several other products with this problem. You need to understand what happened and what the problem is so that it doesn't happen in the future

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