Translating home page

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Supporter timezone: Europe/Vienna (GMT+02:00)

This topic contains 7 replies, has 0 voices.

Last updated by Bigul 5 days, 15 hours ago.

Assisted by: Bigul.

Author	Posts
June 30, 2025 at 7:56 pm #17185983
alexanderO-32	Background of the issue: I am trying to translate the starting page of my website from English to Swedish using WPML. The issue can be seen on this page: hidden link. Symptoms: The translation of the starting page is not working. Despite several attempts over weeks, nothing is changing. Questions: Why is the translation of the starting page not working? What steps can I take to successfully translate the page?
June 30, 2025 at 9:42 pm #17186131
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you resolve the issue. To help you faster, I have enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/ We hope you are using the WPML Advanced Translation Editor to translate the page. For a better understanding of the issue, please share a couple of screenshots or a short screencast (you can share it via Google Drive or Dropbox). https://wpml.org/documentation/translating-your-contents/ https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/ -- Thanks! Bigul
July 1, 2025 at 5:32 am #17186438
alexanderO-32	I have attached video of how it is shown in the translation management. It has just been loading like this for many weeks. What can I do to fix it? hidden link
July 1, 2025 at 9:57 am #17187679
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. As shown in the screencast, the Homepage has been sent to the translator and is currently in In Progress status. Please log in as the translator user, go to WPML >> Translations, and check if you can complete the translation of the Homepage. -- Thanks! Bigul
July 1, 2025 at 4:36 pm #17189557
alexanderO-32	I have already done that several times, but it still does not work.
July 2, 2025 at 5:58 am #17190776
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Please create a simple test post and send it for translation, just like you did with the Homepage. Then go to WPML >> Translations and check if you can translate it as expected. This will help us track the issue. If the problem continues, please go to WPML >> Support >> Advanced Translation Editor >> Error Logs and check if there are any recent errors listed. -- Thanks! Bigul
July 3, 2025 at 4:37 pm #17198924
alexanderO-32	Hi, I have now created a new post and successfully translated it to Swedish. (See screenshot). In the screenshot you can also see "home page" that is still in progress. In the second screenshot, you can see the error codes. I have attached the extra data for the codes below: {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":["146121571"]}},"status":503} {"downloadUrl":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/100\/555\/447\/original\/translated_141335532_Footer20250514-3640476-1cmlyji.xliff20250514-1219462-m4dud2.xliff?Expires=1748075953&Signature=j3bW96ckQwGyYcJqHazdOiv7iY-~CfztlT0oeowLkNqk7NRa16EKMbUaNuFm6c78cztPx7-PA2M6Cxt9emy0P78-TX9KoWK9Bpok2FwKB2gzoOHy96aP7S2dVzCIJVwr4idYg1lHIxIC-EP4hv~DaZ95q~RhLfIlIBIArMUqMmc7uiX9pQg2ZH2y8YzVoV2Q18CihmUsthr~4Fq3XYdQTS0dhqSPGWtcJkOht7OhirdOH2tHNEMgdlr3VqmdFzImuU6ppFvSFg9ETgBdTi5r29xOlhUBJpvVyZhWiyIVh4fcmqeUnvZ1K~jMvGfVfLiTi8GWZaGZ7D-L03QmQtT5qQ__&Key-Pair-Id=K1C11UVRQNXLRQ"}
July 3, 2025 at 7:02 pm #17199104
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Please try the following steps after taking a full site backup, and let us know your feedback: 1) Go to WPML >> Translation Management >> Translation Jobs 2) Delete the translation job for the homepage 3) Navigate to Pages >> All Pages 4) Open the homepage in the original language for editing 5) Make a small change in the contents to refresh the translation settings 6) Save the changes 7) Go to WPML >> Translation Management Dashboard 8) Send the homepage for translation again 9) Log in as the translator 10) Go to WPML >> Translations and translate the homepage into the secondary languages -- Thanks! Bigul