[Resolved] Translation will not complete. Cogwheel stays present.

Hello,

Thanks for contacting us.

While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.

Are you trying to translate yourself or via automatic translation? Since waiting for translator means one of your users / you need to take and translate it, by going to WPML > Translations queue. Please check if this helps.

If you are using automatic translation and this happens, please ATE log from WPML > Support > Advanced Translation Editor Error Logs

Let us know how it goes.

Regards,
Drazen

Hi There!
I hope you're doing well. I've taken over this ticket and will try my best to assist in this matter.

Since you've mentioned that you're handling the translations manually, it’s possible that the translation files aren’t being delivered to your site due to firewall rules or other reasons. The cause of the issue should be recorded in the ATE error log. Could you please navigate to "WPML > Support > Advanced Translation Editor > Error Log", take a full-screen screenshot of that page (ensuring all columns are visible), and share it in your next response?

I will check and let you know what to do next. In the meantime, you can try the following steps and check if these help in solving the issue:

- Please go to WPML > Support > Troubleshooting
- Click on the following buttons:

-- Clear the cache in WPML
-- Remove ghost entries from the translation tables
-- Synchronize local job ids with ATE jobs
-- Synchronize translators and translation managers with ATE
-- Assign translation status to duplicated content
-- Set language information
-- Fix post-type assignment for translations

- Once done, clear the caches from your site and browser.
- Resend the page/post for translation and complete the translation. Check if you;re still seeing the in-progress icon.

Please try and let me know how it goes. I'll be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit