translations

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Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: ATE

This topic contains 24 replies, has 0 voices.

Last updated by Bigul 5 days, 19 hours ago.

Assisted by: Bigul.

Author	Posts
March 23, 2025 at 4:55 am #16848193
eamonnT	Background of the issue: I have updated to the latest version of WPML. I am trying to refresh pages on my site, hidden link, to ensure translations are complete. Symptoms: When I refresh pages, the system seems to be charging additional credits even though the pages appear identical. The Italian and English versions look complete, but when I review the Dutch page, the system charges credits. Questions: Why is the system charging additional credits when the pages seem identical? How can I prevent WPML from charging credits for pages that appear complete?
March 23, 2025 at 1:25 pm #16848685
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. This may be related to the ticket we are troubleshooting currently - https://wpml.org/forums/topic/existing-pages-are-already-translated-but-trying-to-charge-full-transaction/ So please share the URL of the posts you are facing issues with Dutch translations. -- Thanks! Bigul
March 23, 2025 at 1:43 pm #16848738
eamonnT	Hi It just feels since I moved to the latest version that when I am reviewing translations etc in some cases it seems to be charging me additional credits so the Dutch page above was an example , when I compare the Dutch and English version they look identical yet when I GOTO refresh review the Dutch article it charges more credits...... can u check please. Thanks
March 23, 2025 at 2:11 pm #16848783
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. I will check with our team tomorrow and update you. It would be great if you could share the post URLs, so we can check them better. -- Thanks! Bigul
March 24, 2025 at 7:30 am #16849877
eamonnT	Sorry I thought I had included examples okay see hidden link hidden link The Italian page is the same as the English version yet when I select refresh / review please see attached it is charging credits Why?
March 24, 2025 at 9:22 am #16850518
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. As per ATE records the following post's Italian translation's status is Translating. hidden link So a couple of doubts, have you translated this post in the past manually from WordPress Editor? Also, have you made any major changes in the post (in English) recently after the translations? -- Thanks! Bigul
March 24, 2025 at 10:19 am #16851030
eamonnT	okay so if it is "translating" why do I have the Italian version already..? I have not made any changes recently. I keep thinking it is related to the upgrade to latest version As I encountered the same issue with many pages since I completed the upgrade on Saturday/Friday as you suggested. I was just wishing to get everything completed so I can get the transfer to new site completed as per your instructions. So I was just accepted all these extra credit charges, until I investigated further. We could test by completing the credit charges and see if the Italian page has changed?
March 24, 2025 at 5:15 pm #16853553
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the feedback. We will debug it further and get back to you as soon as possible. Please wait. -- Thanks! Bigul
March 26, 2025 at 10:13 am #16861507
eamonnT	Hi Bigul Any update please the live site is very slow and I need to move the new faster WP fresh site asap. Can I still do this now while u investigate? Maybe award decent amount of free credits and let me get this completed? Thanks for update
March 26, 2025 at 10:46 am #16861901
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Our team is still working on this issue. We are not able to reproduce the issue exactly in our test installations. Hope you have clicked the Save Translation button before refreshing the Advanced Translation Editor screen (I mean while reviewing the translation and making changes in the translated contents). Refer to the sample screenshot for more details. So one request: Can you please share a screencast (a screen capture of the steps you are following to review)? It will help us a lot in tracking this. You can share the screencast via Google Drive or Dropbox. Please feel free to move the site to a new server. It will not affect the translation because the domain URL is the same. But take full site backup {mandatory} before the migration. -- Thanks! Bigul
March 27, 2025 at 6:18 am #16866105
eamonnT	Sure Okay I asked Chatgpt to check the 2 pages to make sure the Italian page was already translated, see result in first screencast hidden link ( So it has been translated and yet see below it is charging again ?? ) This has been happening since I upgraded to the latest version of WPML ( as I believe it is related )? hidden link The problem also is I still have things at review stage.. can i still proceed with new migration with thee at review etc status Suggest provide refund of credits since I upgraded and let me just complete this process ? Thanks
March 27, 2025 at 10:28 am #16867471
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the details. I have shared it with our team. We will get back to you soon. Please wait. -- Thanks! Bigul
March 28, 2025 at 2:22 am #16870743
eamonnT	okay thanks you say please wait... does that mean do not proceed with new migration until u complete investigation ( Yes / No ) Do you agree that something strange is happening ? Thanks
March 28, 2025 at 2:28 am #16870746
eamonnT	I have more information / problems with WPML I waa checking translation for review see image .. I clicked complete for the Spanish translation of Australia see image
March 28, 2025 at 2:29 am #16870762
eamonnT	I have more information / problems with WPML I was checking translation for review, see image .. I clicked complete for the Spanish translation of Australia, see image As a result the page is now gone 404? see images New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/spanish-translation-shows-404-page/