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This topic contains 2 replies, has 2 voices.

Last updated by bikbulatovaE 1 year, 9 months ago.

Assisted by: Kor.

Author Posts
April 27, 2023 at 12:23 pm #13549565

bikbulatovaE

Main page impossible to translate. I can't translate it. Review button doesn't work, screenshot attached.

Products don't display in categories (translated language).
EN page: hidden link
FR page (translated): hidden link

I already troubleshouted with disable/enable plugins.

Capture d’écran 2023-04-27 172226.jpg
May 2, 2023 at 4:44 am #13566713

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Could you please try editing the primary language product page so that it refreshes the "Advanced Translation Editor"?

If the issue persists, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

While checking your debug information, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for you?

Thanks!

Kor

May 4, 2023 at 2:11 pm #13587157

bikbulatovaE

My issue is resolved now. Thank you!
I found a tutorial on your website concerning a similar case.