Trouble with homepage translation.

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Exception

This topic contains 0 replies, has 1 voice.

Last updated by Andreas W. 3 days, 12 hours ago.

Assisted by: Andreas W..

Author	Posts
February 14, 2025 at 1:27 pm #16706530
soheilm-2	Background of the issue: On my website, 3 languages have completed the translation. But when I switch to German and Hebrew, it's showing broken. But Polski is showing fine. Symptoms: German and Hebrew translations are broken, while Polski is working correctly. Questions: How to fix the broken translations for German and Hebrew?
February 14, 2025 at 5:35 pm #16707678
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Could you please take a look at WPML > Support > WordPress. Do you see any warning about the WP MEMORY LIMIT? Please take a look at the wp-config.php file and verify that the following line is set correctly: define('WP_MEMORY_LIMIT', '256M'); On the provided debug information it looks as if the "M" is missing: Once having made this adjustment, please complete the translations again, If this does not solve the issue, please let us know and we will be glad to assist you on this matter. Best regards Andreas
February 14, 2025 at 5:59 pm #16707775
soheilm-2	Hi! Followed the instructions. But still the same issue.
February 14, 2025 at 6:01 pm #16707783
soheilm-2	The issue is only with the German and Hebrew homepages. All other pages are fine.
February 14, 2025 at 6:20 pm #16707797
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further. The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up the site and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields. The private reply form looks like this: hidden link The next time you reply, click on "I still need assistance". Video: hidden link Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.
February 14, 2025 at 7:38 pm #16707980
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	WordPress is informing me that the provided username is not registered on the site. Could you please verify the provided information? The private reply form is enabled again.
February 15, 2025 at 2:24 pm #16709052
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Please update the theme to the latest available version. If this will not solve the issue, please let me know, and I will create a copy of the site for testing.
February 15, 2025 at 3:56 pm #16709315
soheilm-2	Updated the theme but still the issue. Please help to fix it.
February 15, 2025 at 9:52 pm #16709756
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	The only solution that worked out so far, was deleting the damaged pages and recreating the translations. I used the WPML Translation Editor for this purpose. On your site I have made some adjustments to custom field settings, to make sure that the theme options are copied over to each translation. Make sure to delete the German and Hebrew Homepages and remove them from the trash. To enable the WPML Translation Editor as the translation method, open the original Homepage on the WordPress Editor and switch the translation method for this page inside the right sidebar to "WPML Translation Editor. According to what I see you already translated these pages earlier with the WPML Translation Editor, as the translations are still saved inside the translation memory. You only need to confirm them again. Please give this a try.