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[Resolved] Unable to register: Site key not matching

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to register their site using WPML due to a site key mismatch and is also experiencing issues connecting the Toolset plugin to toolset.com.

Solution:
1. Install the OTGS installer to install the WPML CMS and String translation plugins.
2. Activate these plugins and configure WPML using the setup wizard.
3. Ensure the correct site key is added during configuration.
4. If the client has already installed the WPML CMS plugins, they should follow the setup wizard to configure them.
5. For issues related to translation jobs being stuck or failing, the client should contact us as the translation might still be saved in the website's translation memory, preventing double charges for the same segment.
6. If using WPML AI for translations, it currently supports translating content from English to German, Spanish, French, Portuguese (both Brazilian and Portuguese variants), and Italian, and vice versa.

If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: 

This topic contains 6 replies, has 1 voice.

Last updated by Dražen 2 weeks, 3 days ago.

Assisted by: Dražen.

Author Posts
March 18, 2025 at 1:39 am #16827562

uweH-13

Background of the issue:
I am trying to start with translation immediately using WPML, but I am unable to register my site. I have been playing with the system, but nothing changes. The site I need help with is hidden link.

Symptoms:
Unable to register: Site key not matching. Toolset Plugin kann keine Verbindung zu toolset.com herstellen.

Questions:
What promises did you give to me regarding the registration process?
March 18, 2025 at 1:41 am #16827579

uweH-13

maybe i need to get my money back. all what I wanted is to translate a webpage - the things here are too much complicated .... i am disappointed!
March 18, 2025 at 11:57 am #16829929

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks for contacting us.

While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.

Toolset is another plugin that we complimentary give to WPML users, you might not need it if you do now wish to create custom post types etc.

In your case, all you need is to install the OTGS installer to install WPML CMS and String translation plugins, activate those 2 and configure WPML via wizard and add correct key.

If you have already installed WPML CMS plugins, then just configure it following wizard.

Let us know how it goes, and if you need further urgent help you can always open chat support.

Regards,
Drazen
March 19, 2025 at 12:38 am #16832947

uweH-13

Hello,

I could solve that problem. Anyway I have a very important question:

One of my Blogpost is really long (6100 words) with lists, formulas and so on. (hidden link)

Is wpml able to translate this post at once? I am using your BETA-ChatGPT. What can I do, if the translation give a failure back. What about my credits than?

Kind regards
Uwe Haas

March 19, 2025 at 9:13 am #16834007

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Uwe,

sure, you should be fine to translate it.

1) If you are charged for translation but job failed, it is still saved on our side in your website translation memory. So if you restart the job or similar, you won't be charged again for the same segment translation, it will be used from translation memory.

If the job is not finished for some reason and is repeatedly stuck, you can contact us and we will be glad to check and further help.

2) Please note if you are using WPML AI, WPML AI currently supports translating content from English to German, Spanish, French, Portuguese (both, Brazilian and Portuguese variants), and Italian.

It is also possible to translate from these languages to English.

We’re working on adding more language pairs.

Regards,
Drazen
March 19, 2025 at 2:53 pm #16835896

uweH-13

Hello and thanks for your answer.

Where can I see which translator has been used to translate the posts?

kind regards, Uwe Haas
March 20, 2025 at 7:40 am #16838333

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Uwe,

by translator do you mean user translator, translator editor or translator engine?

Translator you can see from WPML > Translation Management > Jobs. Translator editor if you click the pencil icon for some page it will open editor used, and for translator engine you can see which one is set from WPML > Settings.

Hope this helps.

Regards,
Drazen