Update from Bobby with previous ticket

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 0.01 hours from now. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	-

Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 3 replies, has 2 voices.

Assisted by: Kor.

Author	Posts
September 23, 2024 at 3:25 pm #16210572
rachelD-8	Background of the issue: I need to ask a question about my previous ticket but it will not let me unless I give them access to the site. I can't give Bobby access to the site without his email and other information. Symptoms: Unable to ask a question about the previous ticket without providing site access. Questions: Can you check and see if the below screenshots are the correct way of backing up my site? Can you provide Bobby's email and other information so I can give him access to the site?
September 25, 2024 at 2:05 pm #16221063
rachelD-8	Please refer to my screenshots in the first message of this thread. Bobby told me to use the duplicator plugin....
September 25, 2024 at 2:06 pm #16221079
rachelD-8	Do the screenshots in the images I sent over look like I backed up everything? Let me know and I can provide you access ASAP to continue.
September 25, 2024 at 2:15 pm #16221130
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Yes, it does look like you have a full backup. You can share your Website WP admin access here now using the private reply option.

The topic ‘[Closed] Update from Bobby with previous ticket’ is closed to new replies.