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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 6 replies, has 2 voices.

Last updated by Kor 1 year, 8 months ago.

Assisted by: Kor.

Author Posts
April 21, 2023 at 1:47 pm #13518413

mariusJ-9

Hello,
I'm having an issue with adding upsells/crossells products to the translations. I have created product in EN language, then translated it to my native LT language. Now i have a product which is only relevant for LT language users (its a local service). I've created this product in LT language, but i cannot add it to the additional products list, because they are locked from editing in LT and i cannot find LT product in EN lang. Is there a way to work this around? appreciate for your time and help.

April 24, 2023 at 8:23 am #13525197

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Could you try changing the product language from LT to EN? Then, duplicate the product to LT. Once you've done that, you should be able to edit the product information.

Could you give this a try?

Thanks!

Kor

April 24, 2023 at 1:22 pm #13527449

mariusJ-9

Hello Kor,
So speaking about the additional product, i want to be in upsells.
Currently i cannot change the language to EN, the option is frozen.
However, i can create a new product, in any language - thats not an issue.
I just don't get how i can make it appear only in a single, translated laguage upsells (LT)

April 24, 2023 at 4:38 pm #13528859

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I might be misunderstanding your request. I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor

April 26, 2023 at 8:54 pm #13544849

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Sorry, I'm not getting this. When I check this page hidden link , I can edit the "upsell" section.

But when I edit this page hidden link , the "upsell" section is locked.

Are you saying that you'd like to edit the locked section?

Or maybe you can elaborate a little bit more?

Thanks!

Kor

April 27, 2023 at 7:59 am #13547101

mariusJ-9

Hello,
Editing locked area would be ideal for my case.
To be able to add upsell product only in the translated part.

Now its not possible because upsells/crossell only recognizes products of the same language.
And i want paticular product to be seen only in LT lang site version, next to other products.
We are on the same page now?

April 28, 2023 at 7:51 am #13555269

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Let me explain a bit here. If you have a Woocommerce product let's say product A(en) and it's translated into product A(nl) and product A(de). It doesn't mean that you have three same products.

Product A(nl) and Product A(de) is the translation of product A(en). The product information can be translated but the quantity and product options cannot be altered. It can only be changed on the primary language product A(en).

So, if you wish to change Product A(nl) product upsells/crossells options, you'll have to change the primary language product A(en) upsells/crossells options directly. You cannot have different product options.

For your case, you mentioned that "I've created this product in LT language, but I cannot add it to the additional products list, because they are locked from editing in LT and I cannot find LT product in EN lang. "

You should be able to edit the product options in the LT language since it's the primary language. However, all upsells/crossells are created in English and hence will not appear in the LT language.

Here is what you can do. Duplicate the LT Language product into EN Language and then, configure the En Language to be the primary language. Then, add the upsells/crossells options on the EN Language product so that it appears in the LT language. If you don't want to display the EN Language product, you can just set it as a draft.

Could you give this a try?

I hope this clears it up.

Thanks!

Kor

The topic ‘[Closed] Upsell crossell products in translations’ is closed to new replies.