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This topic contains 3 replies, has 0 voices.

Last updated by Elsa Soares 1 week, 5 days ago.

Assisted by: Osama Mersal.

Author Posts
March 24, 2025 at 6:18 pm #16853687

Elsa Soares

Background of the issue:
I am trying to translate a widget on my site using WPML.

Symptoms:
I cannot see the widget on my site.

Questions:

March 25, 2025 at 2:13 am #16854492

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Please let me know how this widget is added to your default language.

2) It's unrelated to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40MB as default. The minimum requirement for WPML is 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

March 25, 2025 at 11:15 am #16856883

Elsa Soares

I think I could not explain myself.
I increased the memory limit as you told me.
However when I change the widget terms in Portuguese Language for example, the widget disapears from whowing with the english or vice verse...

March 25, 2025 at 5:43 pm #16859326

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

March 26, 2025 at 11:45 am #16862394

Elsa Soares

I've managed to solve it. I changed the widgets to show in all languages. Then I had to change the original language of the string, which was wrongly in English, to Portuguese.